This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smells, daughter had an allergic reaction had to stay at a different place. Just bad all around.
Business response:
Dear ROSA, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Floors were very dirty in my room.
Business response:
Dear Jonathan, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of your room's floors. Our housekeeping team has been informed, and we will ensure that proper measures are taken to address this issue promptly. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
Not good Not good, I had to leave and not stay due to conditions of the room. Expecting a refund
Business response:
Dear Frankie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The room didn’t have tv. Hair drier. Shampoo and conditioner
Business response:
Dear Majid, We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. We have also noted your feedback regarding the television and the frustration it caused and appreciate you bringing this... read more
Tired and room given away Got to room late around 10:30 pm after baseball game and was told our room had been given away and they had no more rooms. At first tried to tell me nothing could be done as I booked through a third party and my room was not assigned. I showed my reservation and explained her reasoning did not make sense and my room should not be given away just because of checking in late. Ultimately, I was informed the room assigned to me was not cleaned as the housekeeper was ill and had to leave. My family and I... read more
Business response:
Dear Erin, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. It's unacceptable that your room was not ready due to a housekeeping issue, and we understand your frustration. Rest assured, we will address this with our team to ensure it does not happen again in the future. We appreciate your patience and understanding and hope to have the opportunity to provide you with a much smoother and more enjoyable experience during your next visit.Sincerely,Hotel Man... read more
The hotel is not seven minutes away from Disney Land more like 15. The outside looked really nice. The inside is very disappointing. Has a odor to it very old. The elevator had graffiti carved into both of them. The hallway smelled very unpleasant. when I first checked into the room, my feet stuck to the floor every step I would take my feet I had to go to target to buy things so that I could clean and mop the floor because I was staying there for an extended period of time and I didn’t want to have to keep stepping on stick... read more
Business response:
Dear Monique, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests a... read more
Bad smell. Guests were loud. Breakfast is sub par. Missing lightbulbs in room. Dirty, dingy and bath tub faucuet dripping.
Business response:
Dear Thomas, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hop... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.