Extended Stay America - Orange County - Lake Forest

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad to hear that most aspects of your stay were enjoyable. However, we regret the disappointment you experienced with our housekeeping schedule. While our housekeeping service is designed on a weekly basis to provide minimal intrusion for a home-like experience, we also offer additional cleaning upon request for a nominal fee. We’re sorry if this wasn’t made clear during check-in. Your comments have been shared with our team... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room heater, and we understand how uncomfortable that must have been. We’re also sorry that an extra blanket wasn’t available in your room when you needed one. Regarding the kitchen setup, our dishes, silverware, and cups are available at the front desk upon request rather than being stored in the rooms. We regret that this was not communicated clearly at check-in. Your comments have been noted for review with... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking a moment to share your impression of the property as a suitable option for a short visit. We hope to welcome you on a day when your travel plans bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review. We’re delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that our valued guests recognize their hard work. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback along with your excellent rating. We’re glad to know you had a positive overall impression of your stay. Your comments regarding the room and staff have been noted, and we appreciate you taking the time to share your thoughts with us. We hope to have the opportunity to welcome you again to Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words and for recognizing our staff’s exceptional service at our location. We are happy to hear they were helpful and attentive during your stay. We appreciate your feedback and look forward to hosting you again at Extended Stay America! Sincerely, Hotel Management