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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not bad. There's no room service, however, the staff at the front desk was polite. The room was not cleaned daily, the wash basin sink in the bath room was choked but in spite of my request it was not cleaned. In the bath room very badic items like Shampoo was not provided
Business response:
Dear Guest, We are sorry to hear about the concerns that affected your visit and appreciate you taking the time to share this feedback. We sincerely apologize that the wash basin issue in the bathroom was not resolved despite your request, as well as for the absence of basic in-room amenities such as shampoo, which should have been available. We also regret any frustration caused by the housekeeping schedule. For extended stays, housekeeping is provided weekly to minimize intrusion and create a more home-like experience, wit... read more
The staff was really polite and helpful.
Kitchen was partially stocked. Parking was safe.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad you enjoyed most of your stay and are pleased to hear the parking felt secure during your visit. We also appreciate your note regarding the kitchen setup, as consistency in in-room amenities is an important part of the overall visit. Your comments have been noted as we continue to review this area. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Jurno
Todo muy bien solo que en los 5 días que me hospedé ninguno de ellos fueron a limpiar la habitación.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad to hear that most aspects of your stay were enjoyable. However, we regret the disappointment you experienced with our housekeeping schedule. While our housekeeping service is designed on a weekly basis to provide minimal intrusion for a home-like experience, we also offer additional cleaning upon request for a nominal fee. We’re sorry if this wasn’t made clear during check-in. Your comments have been shared with our team... read more
Clean room
The room heater was broken. There was no extra blanket in the room. There were no dishes/silverware/cups despite having a full kitchen. If we wanted dishes or an extra blanket, we had to ask the front desk.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room heater, and we understand how uncomfortable that must have been. We’re also sorry that an extra blanket wasn’t available in your room when you needed one. Regarding the kitchen setup, our dishes, silverware, and cups are available at the front desk upon request rather than being stored in the rooms. We regret that this was not communicated clearly at check-in. Your comments have been noted for review with... read more
The trash is in the hallway. No shampoo. No remote.control. no coffeecups cups
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We regret the inconvenience caused by the missing in-room items and the condition of the hallway during your stay, as these details are important to guest comfort and presentation. Your comments have been shared for review to help ensure rooms are adequately stocked and common areas are maintained more consistently. We appreciate your input and look forward to welcoming you back for an even smoother and more complete stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,467 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.