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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes
Business response:
Dear Guest, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Very clean room and bathroom. Friendly and respectful staff. Good bedroom and kitchen layout, practical and functional. Liked staying there.
Room was not bad. There's no room service, however, the staff at the front desk was polite. The room was not cleaned daily, the wash basin sink in the bath room was choked but in spite of my request it was not cleaned. In the bath room very badic items like Shampoo was not provided
Business response:
Dear Guest, We are sorry to hear about the concerns that affected your visit and appreciate you taking the time to share this feedback. We sincerely apologize that the wash basin issue in the bathroom was not resolved despite your request, as well as for the absence of basic in-room amenities such as shampoo, which should have been available. We also regret any frustration caused by the housekeeping schedule. For extended stays, housekeeping is provided weekly to minimize intrusion and create a more home-like experience, wit... read more
The staff was really polite and helpful.
Kitchen was partially stocked. Parking was safe.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad you enjoyed most of your stay and are pleased to hear the parking felt secure during your visit. We also appreciate your note regarding the kitchen setup, as consistency in in-room amenities is an important part of the overall visit. Your comments have been noted as we continue to review this area. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The trash is in the hallway. No shampoo. No remote.control. no coffeecups cups
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We regret the inconvenience caused by the missing in-room items and the condition of the hallway during your stay, as these details are important to guest comfort and presentation. Your comments have been shared for review to help ensure rooms are adequately stocked and common areas are maintained more consistently. We appreciate your input and look forward to welcoming you back for an even smoother and more complete stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,501 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.