Extended Stay America - Orange County - Lake Forest

Business response:

Dear Guest, Thank you for your kind words and for recognizing our staff’s exceptional service at our location. We are happy to hear they were helpful and attentive during your stay. We appreciate your feedback and look forward to hosting you again at Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We’re delighted to hear that you enjoyed both the friendly team and a good cup of coffee during your visit. Creating a welcoming environment for our guests is our daily goal, and it’s always rewarding when a guest’s stay goes so smoothly. We will relay your compliments to our team and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that our grab-and-go breakfast did not meet your expectations or provide the variety you hoped for. Our breakfast is designed to offer quick, convenient options, but we understand the importance of having healthier, more fulfilling choices available. Your comments have been shared with our team as we continue exploring ways to enhance our offerings. We appreciate your input and hope you’ll consider staying with us again for a more satisfying visit in the futu... read more

Business response:

Dear Guest, Thank you so much for taking the time to share your incredible experience at Extended Stay America! We are thrilled to know that your visit with us was nothing short of unbelievable and that our team members made such a positive impression on you. We will be sure to share your compliments with our team, as they will be thrilled to know that you mentioned them in your review for their efforts and warm hospitality. It was a pleasure to have you stay with us, and we hope that you will revisit soon. Sincerely, Hotel ... read more

Business response:

Dear Guest, Thank you for your kind feedback and for being such a valued guest at Extended Stay America over the past year. We’re delighted to hear that our team, especially Alvin, Renee, and the housekeeping staff, has made a positive impact during your time with us. It’s wonderful to know you appreciate the quiet, convenient location as well. Your thoughtful recognition of our team means a lot, and we’ll share your compliments with them. We look forward to continuing to provide a welcoming and comfortable environment for y... read more