Extended Stay America - Orange County - Lake Forest

Business response:

Dear Jodi, Thank you for sharing your honest feedback. We are glad you appreciated the location and quiet atmosphere, but we sincerely regret that your stay was not as comfortable as it should have been. Cleanliness and overall room quality are priorities, and we take concerns like yours seriously. We are actively working to address issues to improve the experience for all guests. We hope you’ll give us another chance to provide a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Gordon, We are delighted to hear that having the option to prepare your own meals made your stay more enjoyable! At Extended Stay America, we strive to offer that extra convenience so our guests can feel more at home. It is wonderful to know that it worked well for you. We truly appreciate your kind words and hope to welcome you back soon for another great experience! Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled you had such a great impression of the space! Knowing you felt comfortable and welcomed truly means a lot to us. Our team takes pride in providing a fresh and inviting environment, and your kind words are a wonderful encouragement. Thank you for choosing Extended Stay America—we look forward to seeing you again on your next visit! Sincerely, Hotel Management