Extended Stay America - Orange County - Lake Forest

Business response:

Dear Guest, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room heater, and we understand how uncomfortable that must have been. We’re also sorry that an extra blanket wasn’t available in your room when you needed one. Regarding the kitchen setup, our dishes, silverware, and cups are available at the front desk upon request rather than being stored in the rooms. We regret that this was not communicated clearly at check-in. Your comments have been noted for review with... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We appreciate you taking a moment to share your impression of the property as a suitable option for a short visit. We hope to welcome you on a day when your travel plans bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review. We’re delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that our valued guests recognize their hard work. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback along with your excellent rating. We’re glad to know you had a positive overall impression of your stay. Your comments regarding the room and staff have been noted, and we appreciate you taking the time to share your thoughts with us. We hope to have the opportunity to welcome you again to Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words and for recognizing our staff’s exceptional service at our location. We are happy to hear they were helpful and attentive during your stay. We appreciate your feedback and look forward to hosting you again at Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We’re delighted to hear that you enjoyed both the friendly team and a good cup of coffee during your visit. Creating a welcoming environment for our guests is our daily goal, and it’s always rewarding when a guest’s stay goes so smoothly. We will relay your compliments to our team and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that our grab-and-go breakfast did not meet your expectations or provide the variety you hoped for. Our breakfast is designed to offer quick, convenient options, but we understand the importance of having healthier, more fulfilling choices available. Your comments have been shared with our team as we continue exploring ways to enhance our offerings. We appreciate your input and hope you’ll consider staying with us again for a more satisfying visit in the futu... read more