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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disorganized and dirty
Business response:
Dear Guest,We sincerely apologize for the condition of the property during your stay. A well-maintained and clean environment is essential, and we regret that we did not meet those expectations. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next... read more
Not very comfortable at all. No pots, plates no utensils, the blanket is not comfortable.
Business response:
Dear Fanny, We appreciate your feedback and sincerely apologize that your stay was not as comfortable as expected. Our goal is to provide a welcoming and convenient experience, and we regret that the lack of kitchen essentials and bedding quality did not meet your needs. Please know that cookware and utensils are available upon request at the front desk, and we are working on improving our amenities for a better guest experience. Your comments will be shared with our team to make necessary improvements. We hope you will give... read more
Hotel was not clean enough. I found the hotel is not clean enough. Something went under the bed, there were all kinds of garbage under the beds, even durty pampers. Public areas and parking were durty.
Business response:
Dear Charles, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping and maintenance teams to ensure such oversights are addressed promptly. We appreciate you bringing this to our attention and will take the necessary steps to improve our cleanliness standards. We hope you will consider giving us another opportunity in the fu... read more
Amazing staff! Thank you for a great experience!
Quiet and safe area. Not a fan of the mattresses, but overall the stay was good.
Business response:
Dear Christopher, Thank you for your generous comments in your review, most notably that you found our guest rooms peaceful and safe! We also appreciate your specific feedback about the mattress, as we have an ongoing commitment to refining our services and accommodations. We regret any discomfort caused. We are thrilled that your overall experience at Extended Stay America was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
Great Hotel!
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.