Extended Stay America - Orange County - Lake Forest

Business response:

Dear Bradley, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re glad to hear you found your stay comfortable and appreciated the cleanliness of the property. However, we regret that your experience was affected by the surrounding environment and nearby activity. Please know that guest safety and comfort remain our highest priorities, and we are working closely with our team to ensure the area around the property feels as secure and inviting as possible. We hope to have the oppor... read more

Business response:

Dear Stephanie, Thank you for choosing Extended Stay America and for your terrific review. We’re thrilled to hear that you had such a positive experience and that our team, including Rene, Alvin, and the rest of our front desk and housekeeping staff, made your stay so enjoyable. Your kind words mean a lot, and we will certainly share your compliments with our entire staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for choosing us and sharing your feedback. We regret that the outdated features and limited amenities did not meet your expectations. We also acknowledge your security concerns and will share them with our team for review and consideration. It’s good to know that you felt your vehicle was safe and that the property served its purpose as a place to rest. Our goal is always to provide a stay that leaves a positive impression, and we hope you will revisit us and let us demonstrate an even more comfortabl... read more