Extended Stay America - Orange County - Lake Forest

Business response:

Dear Fanny, We appreciate your feedback and sincerely apologize that your stay was not as comfortable as expected. Our goal is to provide a welcoming and convenient experience, and we regret that the lack of kitchen essentials and bedding quality did not meet your needs. Please know that cookware and utensils are available upon request at the front desk, and we are working on improving our amenities for a better guest experience. Your comments will be shared with our team to make necessary improvements. We hope you will give... read more

Business response:

Dear Charles, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping and maintenance teams to ensure such oversights are addressed promptly. We appreciate you bringing this to our attention and will take the necessary steps to improve our cleanliness standards. We hope you will consider giving us another opportunity in the fu... read more

Business response:

Dear Christopher, Thank you for your generous comments in your review, most notably that you found our guest rooms peaceful and safe! We also appreciate your specific feedback about the mattress, as we have an ongoing commitment to refining our services and accommodations. We regret any discomfort caused. We are thrilled that your overall experience at Extended Stay America was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management