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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Clean I have stayed at pther Extended stays and they were always clean, this one was not !!! Hair still left in the shower and on the pillow case
Business response:
Dear Jacqueline, Thank you for taking the time to share your experience. We sincerely regret that your recent visit did not reflect the level of comfort and attention to detail you’ve come to expect from previous stays. What you described falls short of our usual standards, and we apologize for the oversight. Your feedback has been shared with our team so that corrective steps can be taken. We hope to welcome you back for a more pleasant and refreshed stay. Sincerely, Hotel Management
Very dated.
Business response:
Dear Jeff, We're glad the proximity to the hospital was convenient for your visit. However, we regret that the hotel's condition did not meet your expectations. Your feedback will be shared with our team as we work towards making meaningful improvements. Thank you again for staying with us. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sincerely, Hotel Management
Didn't really feel like a really safe place . People pounding on the walls , doors all night long very hard to sleep. Alot of coming and going all night long so alot of slamming doors and hall way noise
Business response:
Dear Seanna, We apologize that your experience did not meet expectations. We understand how frustrating it can be to deal with excessive noise and disruptions, and we are reviewing your concerns with our team to ensure better monitoring of guest activity and reduce late-night disturbances. We appreciate the opportunity to host you and will continue working to provide a more comfortable and restful environment for everyone. We would like the opportunity to serve you better in the future and hope you will consider a return vis... read more
Dave If you like being threatened by punk little dope boys in the back of the parking lot go ahead and stay here! I swear this actuall happend.
Business response:
Dear Dave, We're very sorry to learn about your experience. The behavior you described is completely unacceptable, and we take these matters seriously. The comfort and security of our guests are top priorities, and we are actively looking into this situation. Our team is committed to addressing incidents that disrupt the well-being of those staying with us. While this is not reflective of the environment we strive to maintain, we appreciate you bringing it to our attention so we can take the necessary actions to prevent simi... read more
As soon as you walked into this hotel, you smelled old food. It was dirty. The floors were filthy. When I walked into my room. The air conditioning didn’t work it only blue straight ahead. It was dirty, and there were bugs in the room. We could not wait to get out of that room the next day it was horrible. I told the woman that checked us out that there were bugs in the room and she said oh there are bugs in other hotels as well
Business response:
Dear Bonnie, We’re sorry that your experience fell short of what you expected. Arriving in a space that lacks proper upkeep, from the condition of the air unit to cleanliness concerns, is unacceptable. Situations like these call for urgency and follow-through, and we regret that neither was provided. Your comments have been taken seriously and will be shared with our team so that improvements can be made throughout the property and in how concerns are addressed. Please accept our apologies, and we hope you will give us anoth... read more
Horrible smell, bathroom is leaking. Soap and shampoo provided were terrible. Towels were dirty and no room service even alter requested
Business response:
Dear Ashok, We're sorry that your stay was marred by such discomfort. What you described is concerning, and we regret the inconvenience this caused. We understand how frustrating it is when basic expectations aren't met. Your feedback highlights areas that need attention, and we're using it to reinforce standards with both our housekeeping and maintenance teams. Thank you for bringing these matters to our attention. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your ... read more
Great price for the location but the tradeoff is a smelly room, dirty towels, stains on pillows, and tub that makes you reconsider. I stay at Extended Stay properties often throughout the state when traveling on business; this is by far the worst experience Ive had in yeara
Business response:
Dear Stephanie, While we're glad the location and rate were convenient for your travels, we're sorry the condition of the room did not reflect the standards you've come to expect. A clean and comfortable environment should never be a tradeoff, and it's disappointing to know this particular stay fell far short. Your comments about the towels, bedding, and bathroom will be addressed with our team so corrective actions can be taken. We appreciate your continued trust and hope to restore your confidence in future visits. We hope... read more
A limpeza do hotel precisa de urgente atencao. Chao e balcao da recepcao imundos. Atendente mal preparada. Frequencia bem ruim. Creio que pessoas de lower class vivam no hotel. Criancas e adultos sem a minima educacao. Gritam uns com os outros. Criancas berram, choram. Barulhos a noite toda de entra e saem. Horrivel cafe da manha.Lamentavel pq o local por fora é bem bonito. E os quartos sao bem grandes, com boa mobilia.
Business response:
Dear Joao, We apologize that the conditions during your stay did not meet the level of comfort and service we strive to provide. Cleanliness and professionalism are basic expectations, and we understand how disappointing it is when those aren't met. We're also aware of the challenges that can arise with high occupancy and diverse guests, and we work to maintain a calm and welcoming atmosphere for everyone. Please be assured that we'll be following up to address these concerns. We do appreciate you mentioning the spacious, we... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.