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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People above were terribly noisy most of the night.
Business response:
Dear Dale, We’re sorry your rest was disrupted by noise from neighboring rooms. A peaceful environment is important, and we regret that this impacted your experience. We’ll remind our team to monitor disturbances more closely so guests can enjoy a more relaxing stay. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The hot water wasn't working in the shower and the sofa bed was horrible. No extra blanket or sheet for the sofa bed and all you felt was the springs. The breakfast area was dirty and no coffee available. All the coffee pots were empty and all they had was some Apple Kellogg's breakfast bars. Terrible stay. I don't recommend anyone using that hotel for the price I paid of $100 for one night.
Business response:
Dear Zulma, We sincerely apologize for the experience you described and appreciate you taking the time to share it with us. The concerns you described are far from what we aim to provide. Your feedback highlights areas that need urgent attention, and it will be shared with the appropriate teams to help prevent this from happening again. We never want a guest to leave feeling disappointed, and we're committed to addressing these concerns to improve the experience moving forward. Thank you again for bringing this to our attent... read more
As you drive up to the hotel it looks very nice, as you enter to the lobby be prepared for the smell of (w…) as your checking in, be prepared for all adults to come down with their drivers license ( never Sean that) nice to know the room did not smell like cigarettes or w…, but the hallways did. Room was old looking, bathroom was very old, shower was dripping water all day and night, and last but not least you can’t check out over the phone or leave the key in the room you have to come to the front and drop off the key in a ... read more
Business response:
Dear Juan, We apologize for the cleanliness concerns you encountered, as well as the issues with the bathroom and shower that affected your comfort. Our team is committed to addressing these concerns to improve the overall experience. We also appreciate your feedback regarding the check-out process and will review it to see how we might enhance convenience for our guests. Your input is valuable in helping us make meaningful improvements. We hope to have another opportunity to welcome you back and provide you with a more favo... read more
It was a convenient area to get to and from work. I did not like how the receptionist responded at checkout about breakfast she had a fit about each of my guests getting breakfast.
Business response:
Dear Guest, We’re glad the location worked well for your commute, but we’re truly sorry for how the situation at checkout was handled. Our goal is always to treat guests with professionalism and courtesy, and it’s disappointing to learn that this interaction fell short. We’ll address this with our team to ensure all guests feel respected and welcomed throughout their stay. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near futu... read more
Eh
I got late and I was calling and calling using the service phone outside Then finally someone opened the door and I came in… Smells sooooo bad everywhere
Business response:
Dear Guest,We’re sorry your arrival was so stressful. While we understand plans can change, guests arriving after hours should still be met with a prompt response. We also regret that the overall condition of the building left such a negative impression. Your experience will be shared with our team to ensure better handling of late arrivals and a more welcoming environment. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptiona... read more
Unhappy Room was missing remote control, ac cut off during the night and tub looked dirty. Will not be visiting this hotel again.
Business response:
Dear Guest, Thank you for sharing your concerns. We're truly sorry for the discomfort caused by the missing remote, inconsistent cooling, and the condition of the tub. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful stay. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We would like the opportunity to serve you better in the future and hope y... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.