Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for taking the time to share your experience. We regret that your visit did not meet expectations and understand how disappointing it must have been. Providing a well-maintained and welcoming environment is important to us, and your observations will be carefully reviewed with our team. We appreciate you acknowledging the efforts of our staff and hope you might give us another opportunity in the future to offer a more comfortable and pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the concerns you experienced with the cleanliness and odors in our common areas. Please know we take your comments seriously and are working with our housekeeping and maintenance teams to address these issues promptly. Guest comfort and satisfaction are very important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry the interaction at the front desk left such a negative impression. Every guest should feel welcomed and treated courteously, and we regret that this was not your experience. Your feedback will be shared with our dedicated team so this can be addressed with the individual involved. We appreciate the opportunity to improve and are committed to ensuring a more professional and helpful experience. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Managemen... read more

Business response:

Dear Guest,We sincerely apologize for the condition you encountered during your visit. We take situations involving room hygiene seriously and are reviewing this matter with our housekeeping staff to ensure that corrective actions are taken. We also regret knowing about the issues with the deposit. Your concerns have been passed along to our dedicated team. If you still haven't received your refund, please do not hesitate to reach out to us directly. We do hope you will stay with us another time so we can provide you with a ... read more

Business response:

Dear Guest,We sincerely apologize that your experience did not meet your expectations. It’s disheartening to learn that this stay did not reflect the quality you’ve come to expect from us. We are committed to providing a clean, comfortable, and welcoming environment, and we regret that we fell short in this case. We’ll certainly look into the concerns you’ve raised regarding the parking spaces, charges, and upkeep to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. Providing a well-maintained and clean hotel experience has always been our aim. However, we sincerely apologize for the condition of the room and appliances not meeting your expectations. Cleanliness and maintenance are key priorities for us, and it’s concerning to hear that these areas did not meet your expectations. We will certainly address these concerns with our housekeeping team. Your feedback is valuable to us, and we are committed to improving ... read more

Business response:

Dear Guest,We sincerely apologize for the noise disturbances and the cleanliness issues you encountered. Providing a comfortable and well-maintained environment is important, and we regret that we did not meet expectations. Your feedback is valuable, and we will address these concerns with our team to improve the overall guest experience. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management