Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Juan,We sincerely apologize that your stay was impacted by these unacceptable conditions. Your concerns regarding the unpleasant conditions and pests are being taken seriously. We understand how unsettling this must be. Rest assured that we will address them with our team to ensure corrective actions are taken. Guest satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you aga... read more

Business response:

Dear Jennifer,We’re sorry your experience was not a positive one. A clean and comfortable environment is important, and we take your concerns seriously. Our team works diligently to maintain the property, and we appreciate feedback. Your input is valuable, and we will take the necessary steps to enhance the experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Gian,We sincerely apologize for the discomfort you experienced during your stay. The issue you mentioned regarding unpleasant odors is concerning, and it's certainly not the environment we strive to provide for our guests. We appreciate your feedback and will work diligently with our team to address this so that future stays are more comfortable and enjoyable. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincer... read more

Business response:

Dear Guest,We apologize that the bed did not provide the comfort you expected. A restful stay is important, and we regret that this aspect of your visit fell short. Your feedback is appreciated, and we will share it with our team to ensure a better experience for future guests. We are committed to providing outstanding service to each and every guest, and we hope you will give us another chance to show you this dedication. Thank you for choosing us, and we wish you all the best.Sincerely,Hotel Management 

Business response:

Dear Paxton,We regret that your experience did not meet expectations. Our goal is to provide a comfortable stay, and we apologize for any discrepancies between your expectations and your experience. While our grab-and-go breakfast is designed for convenience, we understand it may not be what some guests anticipate. Keycards and housekeeping services are important aspects of a smooth stay, and we will address these concerns with our team to ensure improvements are made. We do hope you will stay with us another time so we can ... read more

Business response:

Dear Kevin,We're sorry your stay was affected by maintenance and odor issues in your room. This falls short of the comfortable experience we aim to provide. Rest assured that we will address this matter with our team to ensure they are resolved and don't impact future stays. We value your feedback as it helps us improve, and we appreciate the opportunity to make things right in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management