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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The A/C unit too close to the front door bed bugs in all rooms
Business response:
Dear Yvondie,We sincerely apologize for any discomfort you experienced during your stay. A comfortable and hygienic environment is a priority, and we regret that this was not reflected in your experience. Our team takes pest control and maintenance seriously, and any reports of concerns will be investigated and addressed. Additionally, we recognize the importance of properly functioning room features and will ensure that necessary improvements are made. Thank you again for your feedback, as it helps us improve the experience... read more
Worst experience ever There was a strong musk smell on e you got off of the elevator. The room smelled like mildew. The tub paint was peeling off. There were bedbugs in the bed. I asked for a refund or to switch rooms but they wouldn't so there was a loss of over $100. Worst experience ever.
Business response:
Dear Mechelle,We sincerely apologize for the distressing experience you had during your stay. The issues you described are certainly not the experience we aim to provide. Additionally, we regret that our team was not able to address your concerns to your satisfaction. Please know that we take these matters seriously, and we are reviewing our cleaning and maintenance protocols to prevent future occurrences. Your feedback is valuable, and we genuinely appreciate you bringing these issues to our attention. We would like the opp... read more
Like i said. The staff was very great with taking care of my situation and they handle it with the up most respect and professionalism. That it was i did like. On the other hand. The thing that i didn't like was the fact that was spending and sharing my weekend vacation with ROACHES crawling all over the room. Which if i hadn't already booked it through a third party company. I would have checked it immediately and ask for a refund. They need to do better with their post control. "PERIOD".
Business response:
Dear Carlton,We appreciate your recognition of our team's professionalism and dedication to resolving your situation respectfully. It's encouraging to know their efforts stood out to you. However, we apologize that your experience was overshadowed by the unwanted pests in your room. We understand how unsettling that must have been and assure you that maintaining a clean and comfortable environment is important to us. Your feedback will help us address this matter with our pest control services to ensure this doesn't happen a... read more
Dirty room The room was disgusting . Dirty moldy and stained
Business response:
Dear NoEli, We sincerely apologize for the condition of your room. Cleanliness is a top priority, and it’s unacceptable that your accommodations did not meet expectations. We will address these concerns with our team to ensure higher standards are upheld. Your feedback is important, and we appreciate you bringing this to our attention as we work to make improvements. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
This sketchy hotel is best described as dank. There were people loitering in the parking lot at all hours.
Business response:
Dear David,We’re sorry that your experience did not meet expectations. A welcoming and comfortable environment is important, and we understand that concerns about the atmosphere and activity around the property can impact a guest’s stay. Your feedback will be shared with our team as we work to ensure a more pleasant experience for all. Thank you for taking the time to share your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Cable, and able to cook a meal after getting a pot and pan Very upset i had to pay almost 750 for a week and i had to find other accommodations for my baby because it was too hot when the ac wasnt working and also being locked out late at night was ridiculous.. i feel i should get refunded somehow
Business response:
Dear Mariah, We sincerely apologize for the challenges you encountered during your stay. While we're glad you were able to cook a meal after receiving kitchenware, we understand how frustrating it must have been to deal with an air conditioning issue, especially when traveling with a baby. Comfort is important, and we regret that the situation led you to seek other accommodations. Your concerns will be shared with our team to ensure improvements are made. Thank you for bringing this to our attention. Your feedback drives us ... read more
I wouldn’t stay Unless you’re cool with roaches Upon arriving I was met with by a nice girl at the desk but even though I made my reservation for 2 rooms a month ago they didn’t have 2 rooms anywhere near each other, fine, HOWEVER… my room smelled like cigarettes and within 10 mins of being there a roach crawled out from under the fridge. Then I noticed they had a roach trap between the cabinet and refrigerator! Which means they know they have a problem. I gathered my things and went down to get a refund and waited at the de... read more
Business response:
Dear Jessica,We sincerely apologize that your stay was anything less than comfortable. While it’s great to know the front desk staff provided a warm welcome, it’s concerning that your accommodations did not meet expectations. Additionally, we’re sorry for the inconvenience of not having your reserved rooms near each other and for the delay in receiving assistance at the front desk. Your feedback is important, and we will ensure these matters are addressed. Thank you for bringing this to our attention. We do hope you will sta... read more
Nightmare Arrived there nobody would answer and the door is locked to get access to front desk . After trying to call no answer finally someone leaving hotel opened door but after 10 more min the guy showed up i made and had paid for my room but they would not let me have it sonce i left my wallet by accident .
Business response:
]Dear Jeanmarc,We’re sorry to hear about your challenging experience. It’s concerning to learn about the lack of responsiveness and the inconvenience you faced when arriving at our hotel. We understand how frustrating it must have been, especially after a long journey. We’ll address this matter with our team to ensure better communication and service, particularly during late arrivals. While our team must follow policies that require a valid ID at check-in for safety and compliance reasons, we understand how inconvenient thi... read more
Horrible do not recommend The lobby smelled awful as well as the hallways. There were people living in the parking lot in their cars. The parking lot smelled horribly of weed. Noticed people cooking up in their vehicles in the parking lot. Was so on edge that our vehicle wouldn’t be there in the morning and had no other places to go. The price was jacked way up and paid almost $400 for 1 awful night.
Business response:
Dear Guest,We’re sorry your experience was far from what you expected. A clean and comfortable environment is a priority, and it’s disappointing to know that the unpleasant conditions impacted your stay. We also understand how important it is to feel at ease during your visit, and we appreciate you sharing these concerns. Your feedback allows us to address areas that need improvement, and we are committed to making necessary adjustments to provide a better experience for all our guests. We would like the opportunity to serve... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.