Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest,We sincerely apologize for the condition of the linens and towels during your stay. We understand how important it is for guests to feel comfortable and that clean, fresh amenities play a significant role in that experience. We will be addressing this with our team to ensure they meet our standards. Additionally, we appreciate your comments about updating the property, and we are continuously working on improving our facilities. We hope to have another opportunity to welcome you back and provide you with a more fa... read more

Business response:

Dear Holly,We sincerely apologize for the unpleasant experience you had during your stay. We take issues like cleanliness and room amenities seriously, and we regret that we didn't provide the level of service you should have received. We are addressing these concerns to ensure they are corrected. Your feedback about the staff's behavior is also important, as we strive to offer respectful and helpful service. We're sorry for how you were made to feel and are taking steps to ensure this doesn't happen again. Please accept our... read more

Business response:

Dear Kay,We sincerely apologize for the issues you encountered during your stay. The condition of the room and issues with the smoke detector are concerning. We understand how frustrating this must have been, especially after the inconvenience of being told there were no other rooms available at the same rate. We are grateful that we were able to refund your payment, but we know that doesn’t fully make up for the discomfort you experienced. Your feedback is vital, and we will be taking steps to address these concerns to ensu... read more

Business response:

Dear Jairo,We apologize for the discomfort you experienced with the bed during your stay. Your comfort is important to us, and we will take steps to address this issue to ensure a more pleasant rest for future guests. We appreciate you bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Juan,We regret that the bathroom and room setup did not meet your expectations. Providing essential amenities and ensuring cleanliness throughout the property are key priorities, and we are sorry these standards were not met during your stay. We will address the concerns you raised about missing items and the condition of the tub to ensure these issues are resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impres... read more

Business response:

Dear Jorge,We sincerely apologize that you encountered such an issue during your stay. Cleanliness and comfort are our top priorities, and we will address this with our team to ensure the highest standards are maintained. Your feedback is essential, and we appreciate you bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management 

Business response:

Dear Thomas,We regret that your stay didn't meet expectations and understand your concerns about the property's condition. Providing value and comfort is important to us, and your feedback highlights areas we need to address. We're committed to making improvements and hope to have an opportunity to offer you a better experience in the future. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management