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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dark, dingy, no ice, coffee pot, or hair dryer
Business response:
Judy, weappreciate your review. We certainly apologize for any miscommunication regarding our policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. ... read more
Super crappy internet connection and service. Spent over an hour on the phone Wi-Fi tech support and it halfway fixed the problem. Worst internet I’ve had in a hotel in over 10 years.
Business response:
Nolan, thank you for sharing the specifics of your stay with us. We offer our apologies for not meeting your expectations, and that we were unable to fix the internet connectivity while you were here. We are working with our internet service provider to make sure there are no ongoing concerns. We hope you will give us a chance to make a better impression on a future visit. Sincerely, Hotel Management
Perkkess experience Carpet stained. No coffee maker. No hair dryer. No room service. Advertised breakfast is coffee, muffin and granola bars.
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Property was very dirty and the bath tub wouldn’t even drain the water. Couldn’t take a shower.
Business response:
Raymond, thank you for being our guest. Please accept my apologies for the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
RUN AWAY!! The most unprofessional hotel ever! Doors lock at 10pm u must pick up a phone and have the ftdesk let u in. They ignore you. Another guest walking by let me in. The night clerk lady started cussing because i disagreed about the non refundable pet fee. Room reeked of dog pee and poop. Runnnn Away!....no coffee pot if u need tissue u have to ask the front desk clerk says the housekeeper
Business response:
Delecia, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
You get what you pay for, and the Hampton Inn was only $20 a night more, which was a far nicer property. Did not understand the point of reserving a room with a kitchen that was completely devoid of plates, utensils, pans, etc. All of which, according to the in-room brochure, we’re supposed to be present. Check in process was ridiculous! Every time I questioned some thing about an additional fee or charge it was simply blamed on Expedia. They took no responsibility for anything, despite me having confirmation emails. Will ne... read more
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Disappointing
Business response:
Mary, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
No comment horrible
Business response:
Guillermo, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 2,814 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.