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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My woman found a roach in the morning running around.
Business response:
Dear Kevin,Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and understand how upsetting this must have been. At Extended Stay America, we take cleanliness and pest control seriously, and your concern has been forwarded to our team to ensure immediate action. We hope to provide you with a much better stay next time.Sincerely,Hotel Management
Так себе
Business response:
Dear Rasul, Thank you for sharing your feedback. We would greatly appreciate it if you could provide more details about your experience, as this will help us identify areas for improvement. Your satisfaction is our top priority, and we are committed to ensuring every guest has a comfortable and enjoyable stay. We value your input and look forward to the opportunity to serve you better in the future. Sincerely,Hotel Management
…
The place needs proper cleaning and better variety for breakfast.... The breakfast items were very limited
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the limited breakfast options during your stay. Providing a clean, comfortable environment and a satisfying breakfast are priorities for us, and we regret falling short in these areas. We are working closely with our housekeeping team to ensure better standards and will explore ways to expand breakfast offerings. Your feedback is invaluable in helping us improve, and we look forward to welcoming you back for a better experience.S... read more
Dirty,bad. Very dirty,run down hotel.breakfast- granola bar to go.
Business response:
Dear Adam, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, especially regarding the cleanliness and condition of the property, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. S... read more
Keep looking This hotel is run down and shabby. Do yourself a favor and stay somewhere else. My initial room came with a surprise- there were people already occupying the room. I was given a second room but it made me concerned for my safety. How did I know this wouldn’t happen to me? The breakfast was a NutriGrain bar and coffee. On the second day, I went down stairs around 8ish and there was no coffee. Their rooms don’t even have a small coffee maker (as most hotels offer now). My experience with Extended Stay hotels has b... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding room assignments and the breakfast offerings. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We appreciate your comments, as they will help us make necessary improvements. We hope you might consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
The room was filthy. The side of the fridge looked like it had never seen a cleaning supply. The microwave was even worse. The building smelt dirty and moldy. The grounds had cigarette butts all around even sawan employee throw their swisher sweet into the parking lot still burning. I stayed here to escape the hurricane and paid a ridiculous amount for 1 night stay. I am staying at a candlewood for 3 nights now and it $270.one night at the extended stay was $130
Business response:
Dear Kathryn, Thank you for your feedback. We are truly sorry to hear about the cleanliness issues you encountered during your stay, including the fridge and microwave. This is not the standard we strive for. We also apologize for the litter on the grounds and the behavior of our staff members; we will address this immediately. Your comfort is important to us, and we appreciate your insights. We hope to have the chance to welcome you back for a much better experience.Sincerely,Hotel Management
Hard NO! Don't do it! Room was infested with roaches. Questionable guests. So gross. Choose another property nearby if you want to book in this area. Thankful to Hotels.com for a total refund on this booking.
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We sincerely apologize for the experience you had. Maintaining a clean and comfortable environment is our priority, and we take reports of pests very seriously. This matter will be addressed promptly to prevent future occurrences. We appreciate your feedback and hope you might reconsider staying with us in the future.Sincerely,Hotel Management
Worse hotel to stay at Dirty place stay away people making noises all day hallway stink place is full with crackhead
Business response:
Dear Jean, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.