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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had bugs in the rooms I killed at least 8 roachs even after being switched to another room
Business response:
Dear Keisha, We appreciate you taking the time to share your experience with us. We are deeply sorry for the unsettling experience you had during your stay. While we strive to maintain a clean and comfortable environment, we clearly fell short this time. Your feedback has been shared with our pest control team to ensure this issue is thoroughly addressed. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused. We hope you will give us another chance to provide you with the qual... read more
Smells horrible Smells bad and we were in an area where dogs bark all night
Business response:
Dear Geyson, Thank you for your feedback. We’re sorry to hear about the unpleasant odor and the noise disturbance from nearby dogs. This is not the experience we aim to provide, and we will address the odor issue with our team immediately. We understand how disruptive noise can be and will explore ways to minimize such disturbances. Your comfort is important to us, and we appreciate your comments as they help us improve.Sincerely,Hotel Management
Functional but overpriced and felt unsafe This is not a very nice hotel. It's perhaps an alternative to a campground. The late night front desk clerk was very nice, but she does not have much to work with. It did not feel clean or safe. My key did not work more than once, and I had to go to the front to have it corrected, and when I was there, I met another guy with the same problem. There are basically no amenities at all. Some of the people hovering around outside the doors of the hotel made us nervous. 911 responders came... read more
Business response:
Dear Kendall, Thank you for sharing your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provid... read more
Bed bugs and mold
Business response:
Dear Gary, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
The drain was clotted.
Business response:
Dear Osniel, We apologize for the inconvenience caused by the maintenance issue during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret any disruption to your experience. Please rest assured that we have addressed this concern with our maintenance team to prevent recurrence. Your feedback is valuable as we continually strive to improve our services. Should you choose to stay with us again, we will do our utmost to provide you with a seamless and enjoyable experience. Thank you... read more
I tried to give a better review I really wanted to give a better review because these people were very nice. Here we go, roaches were bad. Got in my stuff and even in the bathroom. There’s no excuse for this. Hire a pest control company and keep it under control. The laundry room was terrible. The dyers were either out of order or not working properly. Had to take a load of wet clothes to another laundry down the road 5 miles to complete my washing. Dirty floors, there was an area near the stairwell on my side of the buildin... read more
Business response:
Dear Dewayne, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address your concerns appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sinc... read more
Terrible condition the worst imagine a small item like no ice machines i would never stay here again I paid 134.00 for this dump
Business response:
Dear Richard, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration regarding the lack of an ice machine and the overall condition of the facility. Your concerns are important to us, and we are committed to addressing them to improve our services. We hope you might consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.