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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell like moldy
Business response:
Dear Catherine, Thank you for being our guest and sharing your feedback at Extended Stay America. We are sorry to hear about your experience with the smell during your stay. Maintaining a fresh and comfortable environment for our guests is important to us. Your comfort is our priority, and we appreciate your feedback as it helps us improve. We hope you will give us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
The shame. When I arrived I inquired about a restroom and was denied, twice even after explaining just how close of an emergency it was. I was encouraged to go OUTSIDE if I had to go. This absurdly rude suggestion was followed closely with being refused the right to check, on the grounds that in they stated that they were going to give me a refund, Management stated they were going to give me a refund, I have yet to receive a refund. This property requires education along with retraining in regards to individuals that are di... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Do not book a stay here! The hotel smelled so bad and had a bunch of smoking drug users hanging around outside. We arent that picky, but when we entered the room, the smell was so bad and had such a dark, heavy feeling that there was no way we could stay there. We turned around, walked out, and left the key at the front desk. Horrible place for anyone to consider booking.
Business response:
Dear Guillermo, We are genuinely sorry about your disappointing experience at our hotel. Your comfort and safety are our utmost priorities, and we sincerely apologize for falling short of your expectations. The issues you encountered with unpleasant odors and outside disturbances are unacceptable, and we understand how they could significantly impact your stay. We take your feedback seriously and are actively addressing these concerns to ensure a better future experience for all our guests. We hope you will give us another c... read more
The location is unsanitary,and expect a refund.
Business response:
Dear Kristina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Had cockroaches (not palmetto bugs). Dirty and poorly maintained. Very Noisy - right on the interstate and AC sounded like a freight train. Breakfast was very minimal. No fruit, yogurt or warm foods.
Business response:
Dear Steve, We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear about the cleanliness issues, pests, and noise disruptions you encountered. Please know that this falls short of our usual standards, and we are actively addressing these concerns to ensure a more comfortable stay for our guests. Regarding breakfast, we understand your disappointment and will review our offerings to provide a more satisfying selection in the future. Your feedback is invaluable, and we are co... read more
Nice area and good service but our room had cockroach, something weird on the floor (dirt) and bad smell
Business response:
Dear Fabiana, Thank you for reviewing your recent stay with us, and we apologize for the cleanliness and comfort of your room, which did not meet our usual standards. We are committed to addressing this issue and will ensure that our team prioritizes cleanliness to enhance the quality of our guests' experience in the future. Thank you once again for your valuable feedback, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Roaches roaches roaches 😡 there was too many Realtors and when I went to go ask someone at the front desk no one was there so when we left we found front desk outside with their friend smoking
Business response:
Dear Sashann, Thank you for sharing your experience. We sincerely apologize for the unacceptable experience you had during your stay. Ensuring a clean and pest-free environment is paramount, and we are addressing the issue of roaches immediately with our pest control team. Additionally, we are investigating the lack of staff presence at the front desk and will take appropriate action to ensure availability for our guests. Your feedback is invaluable, and we are committed to improving. We hope to regain your trust in the futu... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.