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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches are intolerable. Needs to be fixed asap. I've been staying at this location since 2014 when I come into town. Usually it's a really good place to stay, but this time there were two roaches in my room. One in the bathroom, and one by the entrance door.
Business response:
Dear Chris, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon. Sincerely,Hotel Management
I don't normally leave bad reviews but something must be done about this. My family and I booked two rooms. One room was littered with cockroaches in the bath tub and kitchen area. The bathtub housed a whole swarm of roaches which was extremely unsightly and there were at least 5 roaches (dead and alive) making themselves at home in the kitchen arwa. We even found a dead roach stuck to one of the sheets we requested for the pull-out sofa. We asked the front desk to change our room but unfortunately there was no availability.... read more
Business response:
Dear Alex, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for any assistance. Although such incidents are rare, we are very sorry for the problems yo... read more
The room was substandard and not clean. Also we were charged an additional deposit that was not mentioned when reservations were made.
Business response:
Dear Lois, Thank you for sharing your remarks about your time with us. We apologize for not providing you with a seamless hotel experience. We are sorry you were unaware of the deposit policy with the hotel paid when the room rent is paid in cash. Depending on your bank account, the amount will be refunded after check-out and might take 15 days to reach you. We regret that the condition of the room and the cleanliness issues disappointed you. Your remarks will be addressed on a priority basis. We hope you will return to enjo... read more
facility smelled, room smelled.
Business response:
Dear Eric, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The hotel room smelled horrible ... We believe it was moisture coming from the AC. The bathroom tub had cracks with red and yellow stains, as did the bathroom sink. Not the cleanest, at the end of the day you get what you pay for.
Business response:
Dear Alexandra, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
IT WAS BADDDD IM DISABLED AND THEY DIDN'T HAVE MY RESERVATION I HAD TO SIT IN THE LOBBY FOR 45 MINUTES
Business response:
Dear George, We are sorry for the inconvenience caused on your arrival and the confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Charge $100 upon checkin to try and deter damage. Rooms have kitchens but are not stocked with anything. Have to ask for cups, plates, etc. and even with that they could not provide a coffee maker as advertised. Said “maybe you might be able to get one tomorrow night”.
Business response:
Dear Teresa, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the desired amenities, and we regret any inconvenience caused by our deposit policy. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Furthermore, we strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cove... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.