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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perfect location, large room, very old hotel! However, very dirty and with a very strong smell in the corridors. The coffee always ran out quickly and was not replenished. The hotel itself is cheap and I didn't expect much even in relation to luxury, but they could value more in cleanliness.
Business response:
Dear Amanda, Thank you for sharing your feedback. While we’re glad you appreciated the location and spacious accommodations, we regret that other aspects of your stay did not meet expectations. Cleanliness and a comfortable environment are priorities, and your comments will be shared with the team. We appreciate your perspective and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Over charged my stay. No communication as what the charges are for the stay. Room was dirty and had ants and other bugs crawling around. Would not stay here again.
Business response:
Dear Amanda,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
First room #349 cockroaches run all over place, ceiling, and bed, change to room #105 little bit cleaner haven’t see cockroaches but no water to shower, change to room #115 have water room little beat up found and killed few cockroaches but less than room#349
Business response:
Dear Ekin,We sincerely apologize for the issues you encountered during your stay. Providing a clean and comfortable environment is important to us, and we regret that your experience did not reflect our standards. We understand how frustrating it must have been to change rooms multiple times and still face concerns. Your feedback is being taken seriously, and we will address these matters with our team to ensure they are resolved. Please accept our apologies, and we hope you will give us another chance to provide you with a ... read more
The place was dirty, there was dishes from the past people in the dish washer ( plastic throw away) ..there was roaches in the room, the Internet didn't work and the staff were not approachable .
Business response:
Dear Mallory,We sincerely apologize for the difficulties you experienced during your stay. We regret that the cleanliness of your room did not meet your expectations and that you encountered multiple challenges with the amenities. The presence of pests and issues with internet connectivity are concerning, and we will ensure that these matters are thoroughly addressed. Additionally, we are sorry our staff did not provide the welcoming and approachable service you deserve. Thank you again for your feedback, as it helps us impr... read more
This place is pretty run down. Everything was well worn and beat up. It worked, but I wouldn't stay here again. Seemed like lots of folks who lived there full time. Surprisingly it was quiet at night. Beds weren't very comfortable. Heat didn't work(it was in the 40's at night the week I was there).
Business response:
Dear Timothy,We're sorry to learn that the condition of the property and certain amenities did not meet your expectations. While it's good to know you experienced a quiet environment, we regret the discomfort caused by the heating issue and the beds. Your comments regarding the property's condition and upkeep will be shared with our team to prioritize necessary improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserv... read more
NOT GOOD I've never been so upset. Probably the worst service I've ever received. I should ask for my money back. No silverware,dishes, glasses or pots and pans on the room. Continental breakfast was coffee and graia bars. No juice, milk nothing to eat. It was a disgrace. Very disappointed.
Business response:
Dear Ty,We apologize for the disappointment you felt during your stay. Please note that for cleanliness purposes, kitchenware is kept at the front desk and provided upon request, ensuring each guest receives properly sanitized items. We also regret the limited breakfast options did not meet your expectations, and we’ll review this to improve the experience for our guests. Your feedback is invaluable, and we appreciate the chance to address these matters and make necessary improvements. We do hope you will stay with us anothe... read more
Lot of bugs
Business response:
Dear JUNGSUN, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. We understand this is unacceptable and falls short of the standards we aim to provide our customers. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Ho... read more
Sofá cama was dirty, After having made a purchase of food to cook, they tell me that they do not have pans or utensils according to the sign in the rooms that indicate they provide
Business response:
Dear Karla,We apologize for the issues you encountered during your stay. We regret that the sofa bed was not clean and that the kitchenware was not available as indicated. We understand how frustrating it can be, especially after making arrangements to cook. Our goal is to ensure every guest has a comfortable and enjoyable experience, and we will address these concerns to prevent this from happening in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience... read more
The location and beds
Business response:
Dear Nestor,Although we didn’t fully meet your expectations, we’re glad that you enjoyed the location and found the beds comfortable. We strive to offer a relaxing and convenient experience, and we’re happy to know that these aspects of your stay met your expectations. We appreciate your input and hope to welcome you back soon for another great experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.