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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La habitacion tenía una puerta que conectaba por dentro a la habitación de al lado. Dijeron q estaba cerrada pero igual no nos gustó. El desayuno bastante sencillo. Si Estuve dos noches y nunca entraron a limpiar la habitación.
Business response:
Thank you for choosing Extended Stay America - Orlando - Lake Buena Vista for your stay. We are glad you liked the breakfast we serve and that you were comfortable in your room. However, we are sorry if any inconvenience was caused while you were here. We appreciate you being our guest and hope to welcome you back soon! Sincerely, General Manager
Nice hotel with adequate facilities Based on my friend's recommendation, I decided to stay at this hotel for a few days. This limited-service hotel is suitable for those who want to go to disneyworld (especially for family) because the rate is affordable, they provide adequate kitchen amenities and tools. The room is also convenient for us. If we want to go to disneyworld one more time, definitely we will stay at this hotel again.
Business response:
Thank you for your stay at Extended Stay America - Orlando - Lake Buena Vista and finding us to be a great value. We are pleased you loved your comfortable room along with the amenities and our proximity to the Disney world. However, we are sorry for any inconvenience caused while you were here. We appreciate you letting us know how we can improve as well as what we are doing right. It was our pleasure serving you, and we look forward to welcoming you soon. Sincerely, General Manager
O quarto tinha já cheiro de mofado. A arrumação do quarto não era diária. Oferecia café da manhã qdo contratei e no período que fiquei não foi oferecido (somente a bebida). Recepção não é 24h e qdo tínhamos necessidade de algo não atendiam, só pela manhã.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to hear that the room condition and housekeeping frequency did not meet your expectations, and that the breakfast and front desk availability were not as advertised. Your feedback is very important, and we will be reviewing these concerns with our team to ensure improvements are made. We are glad you took the time to let us know, and we hope to have the opportunity to provide you with a more comfortable and reliable stay in the future. Sincerely, Hotel M... read more
Not super clean
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk is always here to assist you. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Shower was broken
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the shower. We understand how important these amenities are for a comfortable stay, and we regret the inconvenience this caused. We have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve. Sincerely, Hotel Management
It smelled like cigarettes from the time I walked in the door. The front desk guy was not very friendly and was very disconnected. The hallways smell bad. The room was just okay but kinda old and dingy. It was clean though. The tub water went down very slowly so you are standing in your own dirty water, the sink for the bathroom was super clogged up. Never stepping foot in there again
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear your stay did not meet expectations, particularly regarding comfort and atmosphere. Your feedback has been carefully noted and shared with our team so that the areas needing improvement receive attention. It’s nice to know the cleanliness of your room met your standards, and we appreciate that acknowledgment. We value your perspective and hope you’ll consider giving us another opportunity to provide a stay that feels more comfortable and ... read more
My wife (47) and father-in-law (85) were in Orlando for a family event. My father-in-law checked in first and had an issue with the key card opening the door. The staff helped him, but later, after my wife arrived and they went out to eat, they returned to the door not opening again. The staff tried to open the door as well, to no avail. In the interim, my wife and her father were given a new room, but their luggage was locked in the original room. The staff didn't get a locksmith on-site until THE NEXT MORNING, meaning my w... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback regarding your family’s recent visit. It’s truly regrettable to learn about the inconvenience your wife and father-in-law experienced during their stay. Guest comfort and peace of mind are of utmost importance, and your comments have been carefully noted and shared with the concerned team. Please accept sincere appreciation for bringing this to attention, as it helps ensure continuous improvement in guest care and service delivery. We hope to welcome y... read more
The manager forgot her name Spanish lady short she is nice at times till she charges your card for a extra day and claims she didn’t do it and would not refund it so had to dispute charge be careful of the snake lady if I was the owner she be gone
Business response:
Dear Guest, We understand your frustration regarding the charges and the difficulty in resolving them. It is never our intention for a guest to feel unsettled during their stay. Feedback like yours is important, as it highlights areas that matter most to guests and helps ensure future visits are more seamless. Thank you for taking the time to share your perspective, and we hope to welcome you again for a smoother and more positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,889 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.