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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold, bad smell, holes in the window screen preventing use, breakfast was a granola bar and a cup of juice. On the up side the size and floor plan of the double rooms were quite nice.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the mold, odor, and breakfast selection. These concerns are being addressed by our maintenance and housekeeping teams to ensure a more pleasant experience in the future. We’re glad to hear you enjoyed the size and layout of the double rooms. Your comments help us improve, and we’re committed to providing a better experience. We appreciate your stay and look forward to welcoming you back.Sincerely,Hotel Management
No ahí desayuno
Business response:
Dear Guest,Thank you for your feedback. We understand the disappointment when expectations around amenities are not met. While we offer a light grab-and-go option in the mornings, we’ll make sure this is more transparent on all booking platforms. We appreciate you taking the time to share your experience, and we’re always working to improve clarity and comfort for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
If you like to smell pot then book this. If you don’t mind the strong smell of pot in the hall way, dirty rooms, and people coming and going all hours of the night loudly. Then this is for you. Breakfast was literally muffin and coffee.
Business response:
Dear Guest,We’re sorry your stay was not what you expected. A clean and comfortable environment is important, and we understand how noise and unpleasant atmosphere can impact the experience. We appreciate your feedback and will continue working to maintain a welcoming atmosphere for all guests. While our breakfast options are limited, we strive to provide a convenient start to the day. Your comments are valuable, and we will share them with our team as we work to improve. Your feedback drives us to enhance our services conti... read more
Not Great Have stayed at extended stays plenty of times but this one was the worst. Hotel wasn’t really clean, smelled like there was water damage, mold in the bathroom, the free breakfast wasn’t what was advertised. Noise all night and not controlled by the front desk. Thankfully this was a quick stay or we would have left for another hotel.
Business response:
Dear Guest,We sincerely apologize that your stay did not meet expectations. It’s disappointing that cleanliness, property conditions, and noise levels were not up to standard during your visit. We also regret that the breakfast did not align with your expectations. Providing a comfortable and enjoyable stay is important to us, and we will address these concerns to improve the experience for our guests. We appreciate your feedback and the opportunity to improve. We hope to have the chance to welcome you back so we can provide... read more
Local horrível Uma vergonha. 3 dias sem água para tomar banho. Se fosse de graça seria caro. Não vão para esse lugar. Funcionários não resolvem nada. Não oferece nada. Fiz até reclamação na hotéis.com.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Lacking access to water for an extended period is concerning, and we understand how disruptive that must have been. It is disappointing that our team did not provide the resolution and support you needed. Your concerns will be addressed to ensure better service moving forward. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity. Si... read more
I am almost positive that the room was not fully cleaned before I arrived to the room. There were leftover items in the refrigerator. There were zero trash cans/bags in the room. The floor was sticky. The entire appearance of the interior of the hotel overall was dirty. There wasn't a hair dryer in the room, went to the desk for one and stood for 15 minutes for a working hair dryer to be found. Upon checkout I stood for about 20 minutes for the desk person to appear to process my leaving. I would never recommend and will not... read more
Business response:
Dear Danette,Thank you for your feedback. We regret your experience did not meet expectations, particularly regarding room cleanliness and service delays. This does not reflect the standard we strive to uphold, and your concerns have been shared with the appropriate teams for prompt attention. We apologize for the inconvenience and appreciate you bringing these matters to our attention. Your comments will be used to help improve the guest experience. We hope to provide you with a much-improved stay in the future. Sincerely,H... read more
Lo que no me gustó fue que no me informaron que no había agua en las duchas ninguna dos días, luego sin agua ninguna porque estaban arreglando y luego hubo pero poca y fría. No me dejaron cambiar de hotel. Las habitaciones olían mal a humedad.
Business response:
Dear Guest,We sincerely apologize for the inconvenience caused by the water issues during your stay. Guests should always be informed of such situations in advance, and we regret that this was not communicated properly. We understand how frustrating it must have been to go without water and then experience limited cold water once it was restored. Additionally, we regret that the room conditions added to your disappointment. Your feedback is important, and we will be addressing these concerns with our team to improve future s... read more
Broken furniture,bad smell in room, air conditioning was off when we arrived so it smelled musky.But we were looking to just stay one night for a good price but we could have picked better.
Business response:
Dear David,We apologize that your experience was not as comfortable as you had hoped. It's disappointing that the room's condition and atmosphere fell short of expectations. We understand the importance of a welcoming and well-maintained space. Please know that we are addressing these concerns with our team to ensure improvements moving forward. Thank you for sharing your feedback, as it helps us create a better experience for our guests. We hope to have another opportunity to welcome you back and provide you with a more fav... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.