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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give this place -10 stars, I would do it without hesitation. We arrived exhausted, just hoping to get some rest after a long trip, and what we found was a nightmare straight out of hell. From the moment we stepped in, the elevator looked like it belonged in a horror movie covered in cardboard like it was being used for construction debris. The stench of humidity and mold was so intense it literally took our breath away. The walls were cracked, stained, and falling apart. The lighting was so dim it felt like we wer... read more
Business response:
Dear Eduardo, We sincerely apologize for the distressing experience you and your family had during your stay. Your experience does not reflect the standard we aim to uphold, and we regret the discomfort and frustration it has caused. The issues you mentioned, from the condition of the elevator to the state of your room and your reported health concerns, are very concerning to us. We want to assure you that we are taking your feedback seriously and will share it with our dedicated teams, ensuring immediate attention is given ... read more
nasty
Business response:
Dear Guest, We’re sorry your experience did not reflect the standards we aim to uphold. It is disappointing to hear that your visit left such an impression. Please know that feedback like yours is essential, as it helps us identify areas that need improvement. Our team is committed to providing a clean and comfortable environment for all guests, and we appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Since... read more
I didn't like how I booked the hotel using Expedia... Received a confirmation email saying my room was confirmed and then I show up at 10pm to check in after 11 hours of driving to be told there is no room available for me. If that was the case they should not have confirmed the room and it would have been nice if they used the phone number I provided to call and tell me so I could make alternate arrangements.
Business response:
Dear Guest,We sincerely apologize for the experience you had with your reservation. It’s incredibly frustrating to be met with that kind of confusion so late in the evening. The lack of communication and follow-through created a stressful end to a long day, and that’s not the standard we strive to uphold. Your concerns are taken seriously, and steps are taken to improve how reservations are handled and guests are kept informed in real time. We appreciate you bringing this to light, and we’re committed to ensuring future trav... read more
I booked thru Expedia this property on March14 for the 15th, and by the time I got to the Property the Front Desk Rep. claimed she didn’t see my reservation, and I paid through the App, and she was rude
Business response:
Dear Guest,We’re sorry for the frustration you experienced upon arrival. It’s concerning to hear that your prepaid reservation wasn’t properly located and even more troubling to learn that it was not handled with the courtesy every guest deserves. We understand how upsetting this must have been. We will address this situation with our team to prevent this from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Would like my money back for this stay.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations. Your concerns are important to us, and we are committed to making things right. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
My daughter was bitten while we were there I told desk staff he refused to come check the bed for bugs said I’m short it’s just me working refused to give me clean sheets and got an attitude saying u can checkout if u don’t like it here I emailed corporate pictures of my daughters bitten stomach still no response the hot tub was broken with green slime mold in it breakfast was horrible coffee muffins only
Business response:
Dear Guest, Thank you for bringing this to our attention. We are genuinely sorry for the distressing experience you and your daughter endured. The lack of responsiveness and concern you described is unacceptable, and we understand how upsetting this must have been. Your comments regarding the room condition, staff interaction, and amenities will be urgently addressed. We sincerely apologize for the discomfort caused and appreciate you sharing your feedback as we work to improve the quality of care provided to all guests.Sinc... read more
The bath was unused could not take a bath or shower with the office coming up say its was going inthe the room on the 2st floor so it was not a good stay all mt girl birthday was that time and it was bad
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay, especially on such a special occasion. We understand how frustrating it must have been not to be able to enjoy the bathroom. This is certainly not the experience we strive to provide, and we will be addressing the issue with our team to ensure it doesn’t happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Very smelly The property was out dated, very smelly and not cleanly. I wouldn’t recommend staying there
Business response:
Dear Guest,We're sorry the condition of the property and the atmosphere in your room didn't leave a better impression. Cleanliness and comfort are priorities for us, and your feedback will be shared with our team to ensure that these concerns are addressed with greater urgency. We understand the importance of a clean and fresh environment, and we're taking steps to enhance the overall guest experience moving forward. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.