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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck never again Where should I begin when I got to my room it it smelt, musty and moldy. Once you turned the AC and it got worse my husband went to take a shower the tub wouldn’t drain. He was standing in half of his calf full of water. Went downstairs they switched us rooms went into the new room and it smelt like weed. The hallways smelt like trash. We were right next to the trash room. The carpet looked like it hadn’t been vacuumed in weeks. when we returned back from a day at the parks , getting off the elevator, it ree... read more
Business response:
Dear Gretchen, Thank you forstayingwithusand for sharing your comments. We sincerely regret the discomfort you experienced during your visit. The comfort and well-being of our guests are always a top priority, and we apologize for any inconvenience related to room conditions, maintenance, or front desk availability. Your feedback has been shared with our team to help prevent similar situations in the future, and we hope to provide you with a more positive experience on a futurestay. Sincerely, Hotel Management
La habitación que me asignaron la cama estaba llena de moho al igual que otras habitaciones que les tocó a mis otros familiares, había mucha humedad y ese olor era fuerte. El elevador es muy bien y no funciona bien por momentos se siente que se va a caer! Aunque la atención de parte de la recepcionista no fue mala, el desayuno fue horrible, galletas y pequeño cupcake empacados, el café era muy malo. La experiencia casi en su totalidad fue mala a excepción de la buena atención de las recepcionistas!
Business response:
Dear Oscar, Thank you for sharing your feedback. We regret that your stay did not meet expectations, particularly with aspects of your room and breakfast that caused disappointment. Maintaining a clean, comfortable environment and a positive guest experience are priorities for us. Your comments have been shared with our team for review and improvement. We are glad our front desk team provided good service. We appreciate your patience and hope to provide a more enjoyable stay in the future. Sincerely, Hotel Management
The bathroom was outdated. There were no mats or carpet. The floor got wet after showering and was cold. No glasses were provided. The to-go breakfast was literally packaged muffins and coffee. The key card only worked after many tries. I would not recommend Extended Stay.
Business response:
Dear Giselle, Thank you for being our guest and sharing your feedback. We regret that aspects of your stay, including the bathroom setup, key card issues, and grab-and-go breakfast, did not meet your expectations. Your comments are valued, and we will share them with our team to help improve our accommodations and amenities. We hope to have the opportunity to provide you with a more comfortable and convenient experience in the future. Sincerely, Hotel Management
The floor wasn't very clean, there was no way to walk without shoes..
Business response:
Dear Thays, Thank you for staying with us and for sharing your thoughts. We apologize that your room did not meet the level of cleanliness you expected, as we understand that a fresh and inviting space makes a significant difference. At Extended Stay America, we are committed to ensuring that every guest enjoys a comfortable stay. Your feedback will be shared with our team to help us improve future experiences. We truly appreciate your input and look forward to welcoming you back soon. Sincerely, Hotel Management
All the beds were made but there were no linens for the pull out sofa. Checked the closet nothing there.
All of the hotel smells very bad. There’s a musty smell.
Liked that it had a small kitchen. But nothing to cook with. Phone did not work. Trying to find someone to ask for cokking was hard. There was always a sign at front desk that someone would be back.
Very disappointed. The property had sign saying it was going through renovations and it was obvious it was not complete. There was little to no advertised hotel amenities. The room had no dishes, pots, pans or appliances except microwave and refrigerator with a two burner stove top with nothing to use for it. There was always only one staff member on duty during our stay so getting assistance with anything took a great deal of time. Our room also lacked linens for the pull out sofa(a bare mattress pulled out of the sofa when... read more
Do Better. Staff is wonderful. But hotel….. The only thing that was good in this place was the service, I specifically chose this place because it said it provides BREAKFAST… the only thing I smelled was coffee n breakfast area was completely empty, I understand remodeling but it would be nice if I was told before hand not when I arrived. Workers working in the room next door at 8a and check out at 11a is definitely not cool. Close the place down n stop being greedy… boxes stacked everywhere, no wash rags (had to ask for som... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.