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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was so disgusting I had to leave not long after checking in but they refused to give me a refund. It was very filthy, noisy and smelled. It looks like the property hasn’t been updated since the 1970s. I had to check out early as I was concerned for my health. I got a migraine headache immediately and noticed an extremely filthy vent in the AC. Don’t let the hood reviews fool you like they did me.
Business response:
Dear Lisa, Thank you for sharing your experience. We are deeply sorry to hear about your disappointment with the cleanliness and maintenance issues you encountered. Your health and comfort are our top priorities, and we regret that you had to cut yourstayshortdueto these concerns. Please know that we are addressing these issues with urgency to improve our property and services. We understand your frustration with the refund process and are committed to ensuring a better experience for all our guests. Regarding your refund re... read more
The property from outside is nice, the room is old and the night service wasn’t good.
Business response:
Dear Velda, Thank you for your feedback regarding your recent stay. We are pleased you found our property’s exterior appealing. However, we regret that the accommodation and night service did not meet your expectations. Your comments are valuable, and we will share them with our team to address these issues promptly. We strive to provide a better experience for all our guests, and your input helps us improve. Your satisfaction is of great importance to us, and we genuinely hope you will consider staying with us again for an ... read more
Tricked us!! This was a last minute booking as our real hotel was cancelled mistakenly. We booked because they were one of the few hotels with openings and the profile on Hotels.com looked decent. However, Instead of a hotel, it was more like an apartment complex. Several people actually live at the complex. They would hang out in the parking lots playing loud music and added to the overall feeling of not feeling secure or safe. The hotel would not offer room service without an extra charge, they would only replace towels an... read more
Business response:
Dear Stacy, We sincerely apologize for your disappointing experience during your stay. Your feedback about the environment, service, and amenities is concerning and not reflective of the experience we strive to provide. We are addressing the issues you've raised with our team to ensure improvements are made, including enhancing our service standards and ensuring adequate amenities are available at all times. Please accept our apologies for the inconvenience and discomfort caused. We appreciate your recognition of Michelle's ... read more
The room was clean but the bathroom was very dirty. Couldn't get a good, goodnight rest because all you hear is dogs barking. They were not one physical person behind the counter when needed.
Business response:
Dear Latasha, Thank you for being a guest at our hotel. We appreciate your positive comments about the cleanliness of the room. However, weare truly sorry for the inconvenience caused by our oversight inthe bathroom area and the disturbancecaused bynoise during your stay.Your experience does not meet our usual standards, and we will address these concerns with our team to ensure improvements moving forward. We value your input and hope you will give us an opportunity to provide you with a more satisfying experience on your n... read more
Could be cleaner Not very clean. Was itching the entire time in the bed. Decided to go and sleep at the hospital.
Business response:
Dear Jamesha, Thank you for taking the time to evaluate our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Never had toilet paper. Room was dirty. Carpet was ripped. Sofa hard tears. Furniture was updated. Rude staff. I would never stay here again.
Business response:
Dear Jose, On behalf of our entire team, we are sorry for not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We will address your concerns with the respective team members as we are committed to providing every guest with a beautiful experience. We value your feedback, and we hope you will return so we ... read more
Awful. Stay away If I could have gotten a refund I wish I could. There was bugs, roaches and just very nasty. Shady characters around. Big mistake. I could have stayed elsewhere
Business response:
Dear Monica, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with the cleanliness issue. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. We are grateful for your valuable feedback. Sincerely,Hotel Management
Lost our reservation and blamed it on Hotels.com when Hotels.com still showed the reservation on their end. Others came in with same issues yet still blamed it on the third party Sat in parking lot for over an hour with our special needs child Kitchenette in room but had to get all accessories from downstairs No table to eat at or chairs to sit on Small desk with desk chair No hair dryer No bag for dirty clothes No drawers for clean clothes Dust on things Hair in bathtub Cobwebs on the INSIDE of all the windows! Telephone ha... read more
Business response:
Dear Bernice, We truly regret to learn about your disappointing experience at our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We're committed to addressing these concerns and ensuring every guest receives the hig... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.