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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I dont Like
Business response:
Dear Alejandro, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
The hotel was moldy and musty and the rooms were filthy. I got the worst sinus headache while there that disappeared whenever I left the establishment. The parking lot was dirty as well, with random people seemingly living out of their cars. The window in the room I was in couldn't even close properly so ants kept crawling in. Just a nightmare stay from start to finish.
Business response:
Dear Samara, We sincerely apologize for your distressing experience during your stay. Your comfort and well-being are paramount, and it is disheartening to hear that we failed to meet your expectations. We're addressing the cleanliness issues with our housekeeping team and investigating the concerns regarding the parking lot. Your feedback is invaluable, and we are committed to making immediate improvements to ensure a better experience for our guests. We hope you'll consider giving us another chance to provide you with the ... read more
I drove 12 hours with my kids in the car, showed up to a shuttered front desk, and we were turned away when i called the service number. Never got a chance to stay, they took our money, and I still havent heard anything back about a refund. I'm hoping Expedia will step in and protect its customers from predatory providers.
Business response:
Dear Theodore, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
No se dejen llevar de las fotos , apesta tanto dentro de la habitación como afuera , no había servicio de piscina la alfombra no les favorecía, las llaves y las rejillas oxidadas de los baños no volvería ni lo recomendaría
Business response:
Dear Maryuri,Thank you for your feedback. We apologize for the disappointment you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our priority, and we regret that we did not meet your expectations. Your feedback regarding the room odor, pool service, carpet condition, and bathroom amenities has been noted, and we are taking immediate action to address these issues. We appreciate your feedback, as it helps us improve our services for future guests. Please accept our sincerest ap... read more
We paid online, then got there at 11:00 P.M. after driving 6 hours and we were tired! NO ONE was there to let us into our already paid for room. I kid you not, the 2 phones on the wall were BROKEN. It was nearly an hour later, when someone finally showed up. And there were no sheets on the foldout couch bed, nor anyone to call to get them! And the fold out mattress was 30 years old with PEE STAINS. Room sleeps 4 and there are no sheets AND ONLY 3 PILLOWS. and there were NO CUPS, NOTHING, NOT A SINGLE UTINSEL IN THE CABINET O... read more
Business response:
Dear RICK, Thank you for sharing your honest feedback of your stay with us. We deeply apologize for the unacceptable experience you encountered upon arrival. Providing prompt and attentive service is essential, and we regret the inconvenience caused by the delayed check-in and lack of staff availability. We are addressing these issues internally to prevent recurrence. Additionally, we are conducting a thorough inspection of our amenities and facilities to ensure they meet our guests' expectations. Your feedback is invaluable... read more
Bugs in bed beware The building is very run down everything is really dingy yellow The carpets are dirty and stained the walls are marked up the bedroom had bugs in the bed we ended up leaving and not staying and was not able to get a refund
Business response:
Dear Kimberly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.