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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no extra pillows or blankets in the entire hotel. Breakfast is not breakfast it's just banana muffins, granolas bars and oatmeal. coffee was light (flavored water) and no milk or cereal for the kids. the buttoms in the elevator did not work and on the second floor. one had to go up to then go down. weird smell in the hallways
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with the amenities, and that the breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the maintenance issues with the elevator and the odor you experienced. Your feedback will be shared with the appropriate teams for review and action. We hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
Nothing good to say! I paid for the hotel ahead of time but when I got there, they told me it was full. I said but I have paid my for my room already and the not so friendly staff in the front said,” well that doesn’t matter because it is first come first served.” Do not go there at all! I heard they have roaches.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The sofa is not clean, smelling bad,serving and breakfast not good
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also regret our breakfast offerings were not appealing to you. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel M... read more
The room smelled like mildew Andrew there were roaches in the room
Business response:
Brady, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The refrigerator was leaking water all over the floor my daughter fell twice the air conditioner was blowing warm air thank God my fiancee is a master tech doing HVAC he fixed it... the hair dryer didn't work not enough towels it was 3 of us and we only had 2 pillows and when you go to the front desk no one is ever there...we wanted to stay another night tonight but not to have the issues we had all night...there is no table and chairs to eat dinner with my family after i finished cooking...if we could get a better room at a... read more
Business response:
Thank you for sharing your feedback. We are sorry for the maintenance issue you had in your room and regret the poor front desk service you received. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
I was on a business trip and the location was great, near client. Check in was easy but this is and older property. The carpet is old, smelly and thin walls.
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the cleanliness issue you mentioned. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.