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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISGUSTING At this Extended Stay in Maitland, Florida. We getting ready for bed and my daughter and I pull out the Sofa bed and it blood stains covering the mattress...DISGUSTING. Photos posted below!
Business response:
Marquita, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay... read more
I chose this hotel because it had a kitchenette , The hotel should let you know that there is no glassware, no spoons forks , not pots pans and no ice machine on the property. I had a friend stay over and when we pulled out the sofa bed, no sheets, no blankets and no pillows. Went to front desk to ask for these simple amenities, and they were unable to accomadate me. Very disappointed, and frankly, embarassed when I had a friend stay over. Don't advertise pullout couch, without basic necessities. I was in Orlando, Apopka for... read more
Business response:
We apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action, so this does not happen again. Thank you for being our guest, and we would love the opportunity to welcome you again soon. Sincerely, Hotel Management
When I checked in I was sent to a room that was still occupied. Then the room I was placed in seemed fine, but then I noticed the black ants on the kitchen and bathroom counters, a visible white caked-on substance on the sofa and desk, the microwave had dried up food on the outside, the bathtub had hair, the stove had crumbs all over, and the kicker is when I opened the oven and it still had a pizza box inside. I don’t expect perfection which is why I travel with Clorox wipes, but the things I saw were immediately visible an... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Do not stay at this hotel. Don't let the price attract you. There were roaches everywhere in our room, small ones all over the carpet, medium ones on the walls, big ones on the floor. We only stayed for one night and were forced to sleep with the lights on to look after our 3 year old sleeping. One of the worst hotel i've experienced.
Business response:
Thank you for being our guest. You are correct to expect a comfortable and clean environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hote... read more
The hotel look clean but I found roaches in my Room
Business response:
Thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on the next visit. Sincerely, Hotel Management
Woke up to ROACH COVERED KITCHEN Utterly disgusted to wake up to numerous roaches roaming around the kitchen countertops
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We have asked our pest control provider to service your room immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.