This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The didn't have anything- no coffee maker, and the breakfast was grab and go, had a couple of cereal bars and muffins to grab.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I was sold on a fitness center. What I found was an elliptical, a treadmill, and a bike, that’s it!!! The water was undrikable, and had an odor as did the room. The only positive was the staff, everyone was very helpful and kind
Business response:
Thank you for reviewing your stay. We are sorry your stay was not a pleasant one and regret the issues you encountered. Your feedback regarding the odor issue has been shared with the housekeeping team to be more diligent in their work. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Upon arriving, it appeared as though someone cleaned a hairbrush in my sink. The table had what appeared to be left over dinner on it, and the room was simply dirty... There was no breakfast service outside of warm coffee and dry oatmeal (which you couldn't make, as the hot water was warm). I often stay at the Extended Stay in Syracuse, NY, but after this experience in Orlando / Maitland, I'm switching back to Marriott.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our breakfast offerings. We have shared your feedback with our brand leaders to determine new choices. Also, we value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Room was not clean. The floor had stains. Pets were allowed in hotel rooms.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bad Extremely bad
Business response:
Paul, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Did not appreciate being awaken with a 2:30 A.M. phone call. Apology was half hearted and only after I said something about the call next morning. That was my first time in Extended Stay and my last ever. Only pleasantry was the young lady who checked me in at 5:30 last night.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much b... read more
Honestly I wouldn’t come back here. When I arrived I had to dial the phone outside the lobby and no one answered. If it it wasn’t for a person that was already staying there we wouldn’t have been able to come in . We checked in , went to the room , first thing we saw was a roach on the stove. The room smelled really bad and the pull out bed was broken. Also the sink and bathtub drain thing were broken
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
I got there at 11-45. The hotel is not staffed after 11 so the attendant said I'd have to wait till morning for wifi for the staff to come. I had to work on an early morning meeting. first room given to me was not cleaned at all after previous guest left. disappointed.
Business response:
Thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.