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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was a couple of muffins which ran out by 8am and some breakfast bars. Found roaches in the room and blood stains on the mattress. Extremely uncomfortable. Room was next to the employee break room which was rife with cigarette smoke.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We value your feedback with regard to the breakfast service. We hope you will consider a future stay as we would welcome the opportun... read more
There were cockroaches in the hallway. I found a cockroach in the bathtub. Dirty and smelly place.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced in the room we allocated to you during your stay. We have shared your feedback with the housekeeping team to ensure a better experience going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was not a good experience the staff was not very welcome I wood never stay there again
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you also for your feedback, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
Dont stay here with your family and children, go to the one behind this property, on pembroke road, no big price differeence. The staff at this property don't clean tour room, even if you get new reservation. They say they run out of towels and blankets everyday, so you will need to bring your own items. The asian lady is the nicest sweetest staff member here, the rest of the desk staff are rude and lie to you about having the room cleaned.
Business response:
We apologize that you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. We are also sorry for the unpleasant experience you had with some of our staff. We will work with our staff to make sure this is not repeated going forward. Thank you for being our guest. We hope to welcome you back the next time you are in our area. Sincerely, Hotel Management
First of all i will like to said that Im not one of the guys that give bad reviews to everything, but this hotel is nice from outside and structurally. When i open the door of my room the smell was pure cigarets, tabaco or marihuana and humidity( there is an advertise that said”Welcome to smoke free room” funny. I sprayed the room with cologne and the AC because my son was so uncomfortable and we did not have time to go to another place after 600 miles drive. There is another paper that said full equipe kitchen “ there is no... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Nost disgusting hotel ive ever been in, checked in saw my room, checked out. 3 people behind me did the same thing. Stains all over bed, smells everywhere. This place is the stuff of nightmares.
Business response:
We sincerely apologize for the inconvenience you encountered in your room, which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and improve our future guests experiences moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.