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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had an issue with the gotel had to resolve with my bank
Business response:
Please accept our apology for the problems you encountered. We want all our guest to leave us well rested and satisfied, but we regret this was not the case with you. We request you to contact us at our front desk so we can assist you further. Sincerely, Hotel Management
I haven’t call because I was worry about the safety of my family. I will reach out at check out time. Thanks
Business response:
We are sorry you felt some safety issues at our property and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Pésimo servicio , nada que ver con lo que se dice en la pagina ., reserve una habitación d dos cañas y la segunda no tenía sabanas , no hicieron servicio d hábitat en fin .. pesimoooo hotel
Business response:
Thank you for being our guest. Please accept our sincere apologies for the issues you encountered. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I liked Michelle. She was very kind I did not like the breakfast there was nothing to choose from I thought this place was quite trashy to be honest I also did not like the neighbors were very very loud
Business response:
Thanks for the feedback. We are sorry for the noise issue and that you were disappointed with our breakfast offering. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
For an extended stay property, nothing was supplied in the kitchen area (no glasses, plates, etc). The mattress on the pullout was awful. My kids could feel the springs plus the bedding wasn’t in the room. Asked for bedding and was told to go to front desk. They gave me sheets. I had to ask for pillows. They said they’d get a blanket. It ended up being another sheet. Would not recommend...ever! Breakfast was not even an acceptable ‘grab n go’. Coffee not ready nor hot water. Ridiculous.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with our team, and we're taking corrective steps to prevent such incidents from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
when I arrived at 3pm room wasn't ready till 4, when entering room it smelled like fish the whole time there, we couldn't sleep felt sick, sprayed, open window and it didn't help, didn't know we had to ask for plates, pots, utensils ect. told it was written on card that keys are inserted in..I told them I never had to, they have full kitchen I didn't think I Had to call for them..also when getting coffee no milk or half an half.. left early cause we didn't feel good from smell...
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Christmas nightmare! The worst place in our life. All was bad, filthy, halls stinks, barking dogs, people vookung with the doors open, and the smell was all over. Rooms not done, they changed us and it was full of hair balls. We left to another hotrl. They only tefunded galf the night. It was like a trap place. Never, necer afain to any Extrnded Dtay, NEVER. Aorry to my family
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The hotel was clean and quiet. I did not like the smell of dust in the room, I could only see 4 or 5 channels on the TV and there was bad weather while I stayed so no tv was also bad. I also was very disappointed with the breakfast. No water, juice, cereal toast. Granola bars and oatmeal. Very disappointig
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Bed Bugs We have used Extended Stays often when booking trips for our techs in the field. This time was terrible. My tech came back with bites all over him from bed bugs. Very disgusted by this. We will never use an Extended Stay again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.