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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited 50 minutes to check-in due to technical issue and front desk associate’s lack of knowledge to operate system. Don’t be deceived by looking at the photos. At first, we thought it would be something similar to the posted photos. But here are the reality: The room was filled with unpleasant smoking odors (we booked non-smoking). Drain of the faucet was clogged. Uncleaned bedsheets/ blanket. Elevator was out of service. And these are just a few of our terrible experiences. Please renovate the facilities. The room seems li... read more
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and apologize for the issues you encountered. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback has been discussed with the appropriate team members to improve the quality of our services and accommodations moving forward. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room caught on fire and was never reimbursed for the incident.
Business response:
Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as the instance you described did not happen at our property. We do hope that you are doing well and when you will choose to stay with us, it will be our pleasure hosting you. Sincerely, Hotel Management
There were stains on the exterior of the fridge door the first room I checked in and then they switched me to the second and the second fridge door was stained as well but not as bad as the first room. They advertise queen sized beds and that’s what my room was supposed to have. Both rooms had full sized beds. Other amenities that I was looking for such as pool and exercise room and DVD player which were listed as amenities for this hotel were not available.
Business response:
Thank you for your review. We are very sorry your stay with us was not a pleasant one and apologize for the cleanliness issues you encountered in both of your rooms. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward. Moreover, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We value your business and truly hope you will give us another chance to prove that we are committed to provi... read more
There was a domestic disturbance in the room next to me. I had to call 911 because the phone room was not working.
Business response:
Rachel, thank you for being our guest. We apologize for the issue you had due to the other guest on the property and regret the inconvenience it caused. We have also alerted our maintenance team about the phone in your room, and they are fixing it immediately. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Smell in the hallway and the dust in the roon. Had to wipe down the furniture. Bathroom drain was also very slow on draining.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Reminded me more of a dated state college building that was past due on maintenance and refurbishment.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
The pool was disgusting, looks like it hasn’t been cleaned in weeks . Our room has dirty sheets on the bed and we had a pull out bed as well and had absolutely no sheets or bedding for that . Went to call the front desk and the phone didn’t work so I had to go down and ask. Next morning we were leaving at like 615 and breakfast wasn’t even out yet. Worst hotel experience
Business response:
Sara, on behalf of our entire team, we apologize for the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. Also, we value your feedback with regard to the breakfast service and pool facility. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better fu... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.