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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horroroso Malisimo, pesima limpieza, muy mala atencion en recepcion . Estuve a punto de irme. Me quede porque una señora de limpieza colombiana muy amablemente me cambio las sabanas. Fue la unica persona amable en el lugar. El.personal de recepcion ofrece pesimo servicio. Muchos perros y personas fumando y sentadas en las aceras. No me volvere a hospedar alli. Precio muy alto, me parecio una estafa
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
It smelled like humidity and marijuana. No cleanliness at all. Awful decoration. The breakfast was just coffee and protein bars THAT WAS IT. I had no option but to stay but it was horrible. Never had I had a worse experience. The staff was rude and did not even want to work there. It feels as if you’re going to get robbed there based on the people who stay there. They do not even want to issue me a refund at all. HORRIBLY GRIM EXPERIENCE.
Business response:
Lazaro, we sincerely apologize for the inconvenience you encountered at our property, which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. It was also disappointing to know you did not like our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. We also apologize... read more
I wouldn't stay here Very out dated rooms and hallways smelled pretty bad. Plus there is nothing around the area for a quick bite or drink.
Business response:
William, thank you for being our guest. We are sorry our location was not that appealing to you and apologize for the odor you experienced in the hallways. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
I booked a room through orbitz 1 week and 3 days prior to my vacation. The day after I landed and was about to check in, I received a phone call stating that Orbitz overbooked rooms and I was left stranded. Funny thing is, my friend booked a room 4 days prior to our vacation and got a room.
Business response:
Pete, thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
It was dirty, the room wasn’t ready and there are roaches. It doesn’t smell good.
Business response:
Juan, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincere... read more
Terrible stay It was very unprofessional supposed to be non smoking you smell the cigarette smoke soon as you get out your car it was bad completely bad I would recommend this property for anyway
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
The rooms both smelled a little strange. One of them had an odor like a gym locker. Lots of blemishes in the rooms and things that just didn't work properly. There is no housekeeping unless you stay a certain amount of days. I believe it was 7 days or more. This means you are responsible for your own trash, towels, sheets, etc. This was okay because there were no other options that made sense monetarily due to the weekend events. Definitely wouldn't go back.
Business response:
Jared, thank you for being our guest. We are sorry for the issues you had in both of your rooms and regret the inconvenience caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will b... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.