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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room still had dirty towels in it, the carpet was saturated with pet urine, hair dryer didn’t work and no staff available to check out.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. We are also sorry for the inconvenience you had at the time of check-out. We are working with the staff to make sure we do not repeat what you experienced. Also, your concern regarding the hair dyers will be shared with our team so that corrective measures can be taken. We truly hope you will reconside... read more
I stayed at the property for less than 12 hours. The property is designated as a non-smoking facility; however, my room smelled like cigarette smoke and so did my clothes :( Overall the property is dated and I saw a roach in the common area. I arrived very late - approximately 12:30a - 1:00a and was checked out around 9:30a.
Business response:
Virginia, thank you for the review of your stay. We are sorry for the disappointment you had with the smell of the smoke. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and hope you will give us a second chance to deliver the type of experience you should alw... read more
Extended stay Before check in a brawl happening on the way in. Music and crowds until 1am
Business response:
Christopher, thank you for your comments. We are sorry for the noise issue you encountered due to the other guests on the property and regret the inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
From the moment i stepped in the door it was awful!!! The front desk kid was not at the desk. I had to search and ask out loud basicly to myself if anyone was even there. He was rude about not giving me a refund for the second night i was not staying. There was no manager to wven speak to!! There was no soap cups or hand towels in the room. The water pipes knocked all night!!! Then between this company and the hotel no one os taking responsibility for the actions that have happened!!
Business response:
Thank you for your review of your recent stay. We are sorry for the unpleasant experience you had at the time of check-in. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the issues in your suite. We will share your concerns with our housekeeping and maintenance teams for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Never stay here, pick another place We booked a one night stay. First room we we t too had food all over the ground. Second room was ok, but the shower had not been cleaned and the used soap from the last visitor was still there. Then we asked for 2 extra pillows and were told the hotel had NO extra pillows! After I asked again and stressed that our room only came with 3 pillows and we had 4 people, they finally hunted down 2 pillows for us. Then when my husband got up in the middle of the night he said the kitchen was cover... read more
Business response:
Heather, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.