Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Charles, you put a smile on a lot of faces around here with your kind words about our front desk team. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's nice to hear they made a positive difference. We appreciate you as a valued guest and hope you will stay with us at the Extended Stay America when your travels bring you to the area. Thank you for sharing your review. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing Extended Stay America. We are glad you had a nice time with us and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Daniel, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are happy you had an overall nice stay, but we are sorry for the cleanliness issues you encountered. We have shared your concerns with our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay Extended Stay America. It's nice to know you found us to be a good value and liked our location. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Tifany, thanks so much for the terrific rating regarding your visit to Extended Stay America. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Krista, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management