Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Heriberto, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, General Manager 

Business response:

Lloyd, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager 

Business response:

Thank you for staying with us. We are glad your overall experience was pleasant and that you liked our well-kept property and courteous service. However, we are sorry if any inconvenience caused while you were here. We hope to serve you much better in the future. Sincerely, General Manager 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks again for including us in your travel plans, and we hope you will come back to see us again. Sincerely, General Manager 

Business response:

Brian, thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the cleanliness issues with your room. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Hector, thank you for sharing your experience at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments have initiated additional training for our entire staff as we continuously improve. Kindly be familiar, to provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis which is also available upon request at a nominal fee. We will be sure to communicate this more properly in the future. We hope to have one more chance so we can deliver you a much better experie... read more

Business response:

Thank you for making Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. a part of your travel plans. We are delighted to see you loved our property and service. We hope to see you again on your next trip to our area. Sincerely, General Manager 

Business response:

Carmen, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager