Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Bebo, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us and that you liked our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely... read more

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thanks for staying at our hotel. We are glad to read you were benefited with our convenient location and that you liked the facilities we offer. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management 

Business response:

Ashley, thank you for your nice feedback about Extended Stay America. We are glad to know you liked the attentive service provided by our associates and had an overall comfortable time with us. Also, we have shared your comments with our Housekeeping team in an effort to ensure such oversights are never repeated. We hope to see you again in the near future. Sincerely, Hotel Management 

Business response:

Clara, thank you for sharing a nice review of Extended Stay America. We are glad to know you were pleased with our location and had a comfortable stay. That being said, we are sorry our grab-and-go offerings were not to your liking. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management