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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room! Not much of a breakfast offering but great coffee
Business response:
Michael, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. It's nice to know you enjoyed your time with us and that you were impressed with your comfortable room. We appreciate your business and hope to see you again soon. Sincerely, General Manager
nice hotel great price Only stayed one night while in Orlando. Clean, quiet and friendly
Business response:
Thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are delighted to know you were comfortable here and that you found us to be a great value in the area. It was a pleasure hosting you, and look forward to welcoming you back soon! Sincerely, General Manager
Fair A fair experience. No hot water on the last day. My reservation was screwed up. The breakfast is a total joke. Staff was very weak. I was disappointed overall. Next time in the area I will select a different hotel.
Business response:
Michael, we are truly sorry to have failed to deliver a stay that met all your expectations. Please accept our apologies for the issues you had while here. Your feedback is important as it will help us our service moving forward and to ensure our future guests do not experience the same. We value your business and hope you will consider giving us another chance so we can provide you with a much more satisfying experience. Sincerely, General Manager
Not the room I paid for. I paid for a KING sized bed and room. We got the King bed but the room was obviously made for a Full Size or Queen at best. I could not walk around the bed which was jammed up against the A/C under the window. There was no second night stand on this side. Therefore, since my husband was sleeping on the other side, which had a night stand and passage to the bathroom area, I had to running leap to launch myself into the bed and inch my way off the bottom of it each and every night. As I was there for m... read more
Business response:
Thank you for being a guest at our hotel. Although you liked the attentive service provided by our staff, we are disappointed to learn about the challenges you experienced while being here. We assure you this is not normal for us, and we have shared your feedback with our team in order to prevent similar issues from happening again. We hope you will give us another opportunity when you are in the area, as we would love to make it up to you and provide you an enjoyable, comfortable and memorable stay. Sincerely, General Mana... read more
Baseball Travel Clean and comfortable... always like having a kitchen to cut food costs as we travel a lot for baseball tournaments. Lots of road construction in the area and the GPS gets really confused, plus there are three Extended Stays within the same corporate park so make sure you are at the correct address.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr . We are delighted to read you liked our clean facilities and the kitchenette in your room. That being said, we are sorry for the difficulties you experienced to locate us. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
Comfortable but more apartment style The hotel is really clean and functional. Hotel staff is limited so a lot of it is self serve and going to the front to get what you need. The rooms are nice and clean and everything was great. Just think of it as staying in an apartment and sorta tending to yourself versus a hotel style treatment
Business response:
Mark, thank you for being our guest at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. We are happy to know you liked your clean room and that you enjoyed your stay while you were here. Thanks again for writing a nice review, and we hope you will make plans to visit us again soon. Sincerely, General Manager
Nice stay but not good location. The amenities to hotel were great. But, the location was not really what I was looking for. There was nothing around the hotel and is far from Disney and downtown Orlando.
Business response:
Lisa, thank you for taking the time to share your feedback. We are happy to know you enjoyed your stay at Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. and were impressed with all our amenities. That being said, I am sorry our location was not that appealing to you. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, General Manager
Clean hotel Only problem was finding hotel due to road construction. Entrance is right at road close sign. Once we found hotel we enjoyed our stay. Would stay again now we know how to get to hotel.
Business response:
Jack, we are glad you chose Extended Stay America - Orlando - Maitland - 1776 Pembrook Dr. Thanks for your compliment and for letting us know that you had a great experience with us. We appreciate your business and look forward to many more visits from you. Sincerely, General Manager
This is a training hotel so the staff is NEW and does not know the answers to simple questions. Also when booking it said breakfast included. Nothing major but it said waffles etc. The Breakfast was coffee and packaged muffins, granola bars, hot choc, grits & oatmeal. We really did not want anything and that was a good thing as there really was nothing. No fruit at all
Business response:
Thank you for reviewing your stay. We are pleased you had an overall nice visit. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will make note of your feedback as we plan any changes to our breakfast offerings. We value your comments and will use it to improve our services going forward. We hope you will consider giving us another chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,644 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.