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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Matthew, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Breakfast could be better. You can hear lots of noise coming from room above.
Business response:
Howard, thank you for choosing us and for leaving a review. We are glad you had a pleasant stay but would like to apologize for the noise you experienced. Our goal is to provide a comfortable and relaxing stay for our guests, and we are sorry we did not deliver. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! Sincerely, Hotel Management
Clean and comfortable The best mattresses ever!! The room was clean and quiet...my only complaint is the soap and shampoo they give you are cheap and very little so just bring your own!
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked your well-appointed room. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Everything was pretty good, room clean, shower great, bed comfortable. I will stay there again. The only concern is you can heard most everything in next room or hallways. I was out of my room most of all day so not a big deal. In late everyday and up early. Easy access to where I spent time.
Business response:
Jack, thank you for choosing Extended Stay America. We are pleased to know how much you liked the well-maintained room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
It's in the details The hotel looked like it was kept up well. Hallways looked freshly painted, carpet clean but: 1. No fresh milk at their breakfast bar, choices limited to granola bars and oatmeal packets 2. Hallways had a faint musty smell 3. Cleaning person left the disgusting dirty rag on our bathroom sink 4. Tile grout near shower entrance look like it had been replaced by black fungus
Business response:
Claude, thank you for being so specific in your evaluation of our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Good Value The staff was polite and professional. Room was better than expected. Clean room. Great value for the price.
Business response:
Ramon, our thanks for reviewing your stay at Extended Stay America. We strive to provide service and amenities that are worthy of this kind of feedback. We look forward to having you as our guest again. Sincerely, Hotel Management
Great Place to stay plus! Had a follow up eye appointment and this place is a 5 minute walk at most and it was perfect!
Business response:
Lisa, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Average stay Staff very friendly, room was average with stains on pullout mattress and overall could be cleaner
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you loved the service provided by our associates and had an overall good time here. We are sorry for the inconvenience you had here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Scott, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.