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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways were completely dirty. My room was filthy dirty! The carpet seems like it never was clean for years. The bathroom was dirty everywhere from the door to the floor. In the morning when I woke up, I had a small cockroache walking on top of my blanket. I do not recommend to people never stay there. What a nightmare!
Business response:
Dear Guest,We deeply regret that your stay was disappointing. What you described is far from the environment we want for our guests, and we apologize for the condition of the hallways, room, and bathroom during your visit. We understand how upsetting that must have been. We are addressing your comments with our housekeeping and maintenance teams to ensure a much higher standard of cleanliness is upheld throughout the hotel. We appreciate the opportunity to learn from your feedback and are committed to making necessary improv... read more
The was literally bugs in the inside windows, a live spider on the bed, stains all over the carpet and sticky floors in the bath room. The smell of marijuana.was very strong in the hall way and the “non” smoking room reeked of smoke. I asked for another room and the one I was sent to had some one in it! It was the worst hotel experience we have ever had. We didn’t even stay the night. It was
Business response:
Dear Guest,We sincerely apologize for the troubling experience you encountered. The conditions you described do not reflect the standards we expect for our guests, and it is concerning that your request for a new room was mishandled. We take your comments seriously and address them with our team to ensure improvements, particularly regarding cleanliness, room assignment procedures, and hallway conditions. We regret that your visit was so disappointing and appreciate you giving us the opportunity to learn from this experience... read more
horrible
Business response:
Dear Guest, We're truly sorry to hear that your experience did not meet your expectations. Providing a clean, comfortable, and welcoming stay is our top priority, and it's disappointing to know we fell short during your visit. We would appreciate the opportunity to learn more about the issues you encountered so we can address them with our team and make the necessary improvements. Your experience matters to us, and we hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
We called to let the staff know our flight was delayed several hours and we would be arriving at 3am. they said no problem. Upon arrival the desk was closed and we used the outside phone to call management. They said they would not come in to check us in and we'd have to wait till 7. We were forced to sleep in our car and no refund or discount was given. Also, the entry floor was sticky, showerhead leaked all day and public restroom near lobby was closed all week. Nothing worth returning to.
Business response:
Dear Guest,We sincerely apologize for the challenging experience you encountered and how your late arrival was handled. We understand how distressing it must have been to arrive and be unable to access your room, leaving you to wait through the night without proper accommodations. We’re also disappointed that areas of the property were not properly maintained during your visit. Please know that we take your concerns seriously and will work with our team to ensure that such issues are addressed and to prevent this from happen... read more
Not recommended This was an extremely outdated property. Look like it may have been nice 20 years ago. Lots of broken and dirty items. Carpet is nasty. Furniture beat up. Kitchen ok but only half the cooktop worked. Not worth the money charged. Will never stay again.
Business response:
Dear Guest,We're sorry to hear that the property's condition did not meet your expectations. Maintaining a well-kept and comfortable environment is a priority, and we understand how frustrating it can be when things do not appear as expected. Your concerns about the furnishings, cleanliness, and kitchen functionality will be shared with our team. We appreciate your feedback and will continue working to make improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experienc... read more
Our flight was randomly canceled so we booked a room and it dirty, outdated, and had roaches coming out of nowhere
Business response:
Dear Guest,We’re sorry your stay didn’t meet your expectations, especially during an already frustrating situation with your flight cancellation. Our team aims to provide a welcoming and clean environment, and it’s disappointing to learn that this was not your experience. Please know that we take pest control and property upkeep very seriously, and we will address this with our maintenance team to ensure this is resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope ... read more
This place is not five stars you walked in and smelled bad the customer service was looking at me like I was not supposed to be there. The room was disgusting, the room was nasty with broken curtains and dish washer mildew and water in the bottom of it broken chairs For no smoking room smelled like pot and cigarettes the whole building was nasty Never unpacked bags just checked out and left getting money back
Business response:
Dear Renee, We're sorry that your stay did not meet expectations. A clean and comfortable environment, along with a welcoming atmosphere, is what we aim to provide, and it's disappointing that these standards were not reflected during your visit. The concerns you mentioned, including cleanliness, maintenance, and customer service, are not in line with the experience we want for our guests. We will address these matters with our team to ensure necessary improvements are made. We do hope you will stay with us another time so w... read more
Smelled horrible. We saw roaches on the beds. Horrible experience.
Business response:
Dear Pamela, We sincerely apologize that your stay was anything less than comfortable. A fresh and well-maintained environment is essential, and the concerns you mentioned do not reflect the standards we strive to uphold. We will address these issues with our team to ensure they are resolved. Your feedback is valuable, and we appreciate the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
It was a place to stay… About all you can say is that it was a place to stay. The hallways were gross and had trash that wasn’t picked up. The carpet in the room had a huge burn circle in the middle of the floor. The bathtub finish was peeling off and rusting. The floors were sticky. We had a room for five people, and they only gave us two towels and no extra sheets for the sofa bed, so we had to go ask for more.
Business response:
Dear Guest,We're sorry the accommodations did not meet expectations. A well-maintained and properly stocked room is essential for a comfortable stay, and it's disappointing that you encountered cleanliness concerns and a lack of essential amenities. Providing extra linens and towels upon request is our standard, but we understand the frustration of having to ask for them. Your feedback is important, and we will address these matters with our team to improve the guest experience. Thank you for bringing this to our attention. ... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.