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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay here again, too dirty and run down! Bad odor in room, hair in tub, just a run down worn out hotel
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure this never happens again. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
extremely bad smell in room and hallways. the front desk worker was very good at her job. Pleasant.
Business response:
Greg, thank you for choosing to stay with us. Although you were happy with the service you received from our front desk staff, we apologize for the smell you experienced in your guest suite. Please be assured we have shared this with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I booked for queen bed and they put me in double bed. Then when i checked out they charged me for something i don't know about.
Business response:
Tameru, please accept our sincerest apologies for the disappointing stay you had, and we regret the reservation issue you encountered. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated. Regarding the charges, please feel free to reach out to us so that we can assist you further. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Got handicapped room. Smelled bad (Like Someone with a coloncsopy bag stayed there) Called customer service, couldn’t get another room. Called hotels.com customer service, manager Denied my complaint. 2nd time it has happened at this location. 1st time I let it slide.
Business response:
Thank you for your feedback. We are saddened to hear that you did not enjoy your stay due to this. Here at Extended Stay we always call our guest 15 minutes after their check in and verify if everything was OK. I have here in my notes that you mentioned that everything was great when we called and the problem rose when the room was occupied for a couple of hours. Which is why your request for another room was denied. If you have any questions please feel free to reach out. Thank you
Business response:
Nannina, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Ricardo, thank you for choosing our hotel for your stay. We are disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room looked like was a crime scene. We booked two queen beds , was given two regular size beds. The room did not have any phone in it. There were drunk people in the lobby. Most of the time staff were not on counter as they were cleaning other rooms. Terrible first night night experience. Will never ever book through Expedia. I will give zero point.
Business response:
Mandeep, thank you for your review. We are sorry we were unable to accommodate you in the room of your choice and that you were disappointed with the condition of your room. Your feedback will be shared with the appropriate teams to improve our accommodations. We have also asked our front desk team to ensure we are diligent in our efforts moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Although check in person was pleasant it was disorganized and lenghty, I was ugraged to a king which I didn't really care about. Got to my room and cleaning was incomplete and bed not made. The hotel and room was clean, a bit outdated, just the basics. Good location.
Business response:
Julie, thank you for your review. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will reconsider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.