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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff. Dirty rooms. The overall experience was horrible.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management
Staff was extremely rude and unhelpful. The only person who was nice was a young lady by the name of shamira. No one was at the front desk majority of the time.
Business response:
Thank you for your review. We are glad you liked the service provided by Shamira. However, we are sorry some of our associates were not up to the task of providing exceptional service. We will share your comments with them, so they are more diligent going forward. Also, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We hope you will consider giving us another chance to prove we are up to the task of ... read more
property is hugely outdated. for example no sliding doors at front so you have to open two sets of doors to enter or exit. how is this even legal under ADA act?
Business response:
Thank you for choosing to stay with us. We are sorry for the disappointment you had regarding our property and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Everything was awful shower , kitchen ,room smelly the whole place was disgusting
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Thank you for choosing our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
This property was very close to Universal Studios, however, my room was never cleaned and I had to take out my own trash. The receptionist claimed it was a self served hotel. There are other options on the same street.
Business response:
Thank you for choosing to stay at our hotel. We apologize for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
It was no pool and no fitness center. Cover to thin and room not dark enough.
Business response:
Thank you for being our guest. We apologize our hotel did not have a pool and fitness center that you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offering. We are also sorry for the issues you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. ... read more
The hallways and rooms have a horrible smell to them. The hallways carpet is nasty black.
Business response:
Robert, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
We can’t rest or sleep all night long, next door guest had a big party at his room with a lot of people and very loud music, we called at least 3 times to the front desk, terrible night. The toilet is very small, not elongated . Very convenient price and locatuon near Universal studios.
Business response:
Thank you for being our guest. We regret our accommodations fell short of your expectations and apologize for the situation you described regarding excessive noise, and this disrupted your sleep. It is also very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue. We will share your comments with our front desk team to be more diligent going forward. Thank you also for your feedback, and we hope you will give us the opportunity to make it up to you on a future visit. Sincere... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.