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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very pleased! The bed was uncomfortable. They never clean the Room while we state. That refrigerator was very noisy. You have to go downstairs to get if you need anything. Still Room was either too hot or too cold. The smell was unbearable.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always ... read more
Read the fine print--- No daily room service Paid good money for a room--Read the fine print---- there was no daily room service, had to go and switch out towels when needed- & ask for shampoo--- There was a kitchenette-- but no dishes, or silverware, pots and pans, no coffee pot--- nothing. Very disappointing for the price. Had to extend 1 day-(or pack up and switch motels) due to a flight change, called the front desk at 7am-- was told one price, I said I would be down in a couple of hours to pay for the room, when I went ... read more
Business response:
Chris, thank you for sharing your experience with us. We are sorry to know our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, it is always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, and are complimentary. We have shared your comments with our team to ensure clear commun... read more
Walked to Universal Studios Upon entering the room it was evident that a smoker had used the room and the smell was everywhere. The wifi was poor at best. The quality of the TV signal was intermittent.
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Facilities and room are the vital assets that we offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
hotel was not clean Room was not clean. We did bot have any towels or linens for the pull out sofa. We saw riaches in the bathroom. The Elevator was broken down and had to carry luggage down 3 flights of stairs.
Business response:
Thanks for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Uncomfortable is putting it nicely In all fairness, I don't set a high bar when it comes to expectations. I'm a firm believer in low expectations, better outcome. However, this didn't even meet my lowest bar. Night 1: When we got to our room, the door was open and hadn't been finished. One of the two beds hadn't been made and was missing pillow covers. We also had to call down to the front desk for hand soap and towels. Granted, we got past that. My friend said that her bed (the unmade one) was as hard and squeeky as could ... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not a nice hotel Where do I even start. When we arrived, we were given a room that hadn’t even been cleaned. There were dirty towels everywhere around the room, water was running, it looked like a tornado came through the room. We were given another room on the second floor. This room was clean but the carpet had spots, furniture was coming apart, spots on the curtain. The people above us were stomping around as if they were doing it on purpose. Finally around 10:30 I had to call the front desk to see if they could do some t... read more
Business response:
Kim, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
期待外れ チェックイン時は事務所奥で従業員が作業しており来訪を大声で伝えても気が付かれず。しばらく待ってようやく来ましたが謝罪は無く無愛想でした。アメリカ流の商売人はこんなものですが。カードキーが機能せず他の従業員を見つけて直してもらいました。朝食付きでしたが日々悪くなる一方。４日間滞在の初日は食パン、ベーグル、コーヒー、シリアルしかありません。翌日は食パンが出なくなり最終的にはベーグルとコーヒーのみ。 部屋の掃除なども来てくれません。朝食と掃除については台所がついた滞在型の部屋なので、あまり干渉しない方針だったかも。リゾートに近いホテルだったのに全体的にサービスが悪いのでガッカリしました。
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible The hotel does not know how to work a third-party payment and charged me twice. I had to call corporate. The manager is also never there because she works 2 locations. There was hair in my tub and the carpet was coming up. I will never stay there again.
Business response:
Thank you for being our guest and for taking time to leave feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Your comments have been shared with our management team to help continually improve our service. Thank you again for you feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horrible I wouldn’t recommend this place to anyone. Breakfast was bread and cereal. They were out of milk. They charge extra to do many services the other places include in their fees.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Your concerns in regard to breakfast will be shared with our food and beverage team. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.