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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell of mold and overall bad odor. Hotel in major need of renovation. Recommend the deluxe extended stay next door.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for letting you down with your expectations for an exceptional stay. Your observations about our property are appreciated and it has been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Wouldn’t stay again The rooms were good in size.. however, it smelled and felt humid. The tv wasn’t working. And I had a leaky faucet. Called front desk to fix it Friday night but no one ever came. And i was only staying 2 nights so I didn’t bother. And free WiFi ?? Rightttttt. I was never able to log on. Great location but not a good place to stay unfortunately.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Don’t stay Place was smelly very moldy & mattress stains very gross
Business response:
Megan, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible stay! We had booked a king bed for my husband and I. When we arrived, the lady said they only have a double bed, room left. It was late, and we didn't have any other option, but to take it. They refused to refund for the extra cost we paid for the King bed. I was on the phone with multiple hotels.com reps trying to help me out for over 3 hours, and the hotel ended up refusing to do anything about it. Prior to entering the room, we smelt a strong musty, smoke smell in the hallway. Upon entering the room, we opened th... read more
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Dont stay at this hotel if you can help it Very poor living conditions there was sticky stuff and stains all over the floor and the bathroom smelled bad. The price of the room was also very expensive I travel to Orlando multiple times a year and I will NOT be stay at this hotel again.
Business response:
Leslie, it is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Fleas in the bed and bedding looked dirty.when i called the desk they put me on hold and never came back.
Business response:
We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered while here. Your feedback has been taken as a training tool to improve our services going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
close to attractions Old hotel. Was traveling by myself(women)Didn't feel safe. Nothing in kitchen. Had to get any items for kitchen from front desk. Floors were sticky. Get what you pay for !!
Business response:
Rox, thank you for being our guest at Extended Stay America. We are happy to know you liked our location and had a good time here. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Martin Basic items promised in in kitchenette not available,such as flatware and plates. Security extremely lax. Unknown people sleeping in parking lot and gathering at exits at all hours if the day and night. Probably will not book again.
Business response:
Martin, thank you for your feedback. We are sorry you were disappointed with our in-room amenities and regret the inconvenience it caused. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
Horrible Customer Service We had a team of off duty police officers there helping after hurricane Irma hit. The guys hadn't had any sleep or a shower in several days. When they tried to check in there was issue with the online reservation we made and as the guys were on the phone trying to get it worked out, the woman at the front desk was extremely rude, telling them to, "take it outside". The officers were respectful and did that. When the work plans changed and the team had to check out sooner than originally planned, the... read more
Business response:
Leanda, It was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.