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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel in Orlando Being Disney and universal pass holders we have stayed at many different hotels in Orlando and have had great experiences. This however was one of the worst hotel experiences of our lives. To start with the hotel lobby when we first walked in smelled like cigarettes and marijuana. Following this when we got to our room many of the lights were out. We also noticed that there were no towels in the room. We had to call down and wait 30 minutes for someone to bring them up. In the morning when we went down... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not good Rates at hotel were lower than what was advertised in Expedia, but expedia took care of it after a call. Hotel was not in great condition..dirty elevators, construction on lobby...another guest had an issue with a clogged toilette, Rooms were very spartan devoid of even drinking cups for water....
Business response:
Thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note, kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hote... read more
Below average The hotel did not have breakfast till 2 hrs later. They said the person having key has not come. The posted hours were from 6.30am, the person did not show till after 8 am. The room floor was sticky and smelly too.
Business response:
Thank you for being our guest. Please accept our apologies for the inconvenience you encountered with regard to the cleanliness of your room and the delay caused by one of our staff member which impacted your breakfast experience while you were here. Your feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hot... read more
Ok ! If your barley going to be in the room because your out all day then go for it . But if you plan on using the pool/ chill in the room dont .
Business response:
Brianna, please accept our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
simple hotel Breakfast is very simple. Only shampoo and w/o conditioner nor lotion.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very close to Universal Studios Hotel is very close to Universal Studios but the staff is horrible!!! When we arrived we waited for 10 minuets for a lady to come out of the backroom to give us our key to get to the room . When we got to the room they only had two towels for the four of us and when I asked for more detailed me to have to wash them first . We will definitely not go back.
Business response:
We appreciate the review and apologize for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Pro close to universal Beds were small and hard not one utensil in full kitchen all towels smelled like dog there was no housekeeping available for my 3 day stay with out a few I never heard of this. Will never stay at this hotel again
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty Place and rude employees I was so disappointed. First, when I tried to check in early because I was with 2 kids, the attendant was so rude. After the room was extremely dirty, smelling so bad and a lot of cockroach in the room. Terrible experience.
Business response:
Adriana, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our team for the cleanliness issue and the problem you had at the time of check-in. Your feedback is discussed with concerned teams with an effort to improve our service moving forward. We would encourage you to choose us again, as we are confident your next visit will be a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.