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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Room smelled like weed. Bed was a spring mattress, thin blankets/comforter. No breakfast like advertised. Cheap and it shows.
Business response:
Dear Guest, Thank you for posting a review of your recent visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedicati... read more
I walked in and walked right back out and asked for a full refund because I would not be staying there. The room smelled like bleach and cigarettes and the receptionist was incredibly rude.
Business response:
Dear Ava, We apologize for our staff being rude and not having the home away from home experience with Extended Stay America. My team tries to offer high-quality customer services, but we failed this time. You have every right to be angry, and I'm very sorry. After talking with the staff member, I realized her dismissive attitude was likely caused by her inexperience with handling complex issues. I take my share of responsibility for not preparing my staff properly. Here at Extended Stay, we believe in growth. I will work wi... read more
Disgusting and bugs Waited 30 min to check in while the receptionist continued to take calls and reservations. Within the first 20 min of being in the room flea bite, ants all over the counter, seat that lets down in shower moldy and rotten wood. Was overall disgusting and won’t be going back.
Business response:
Dear Stephanie, Thank you for reviewing our hotel. We were sorry to read your comments regarding our oversight in responding to your experience. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider s... read more
Bathroom tap wasn’t working chair was filthy
Business response:
Dear Harriram, Thank you for taking the time to share feedback about your recent stay. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are know... read more
Upon arrival at hotel there was a strong odor of Marijuana and carried threw out the entire building, got to room and the room was not clean it had hair all over bathtub and did not have the right sheets on bed, also carpet was sticky and musty smelling i wouldnt recomend going i sure wont be back at this hotel. The only good from this hotel was Gloria at the front desk she was very kind and helpful.
Business response:
Dear Bethaney, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is a top priority for us. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve ... read more
Smelly The only room they had left was a room that smelled so bad of dogs. After driving 2 hours and it was 10pm we didn’t want to try and find another place to stay. So we asked for some type of discount for staying in a room that smelled so badly. I was told that a manager would call me on Monday about getting a room comp. Today is Friday and I still haven’t heard from anyone.
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.