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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tub had mold, room smelled, staff was very unprofessional!! I left early because it wasnt worth it
Business response:
Dear James, Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We also regret that our team was not as responsive as they should have been in addressing your concerns. Your comments are invaluable, and we will address these issues to ensure a more comfortable and pleasant stay for our guests. We are sorry that these issues com... read more
Rundown and outdated place. You can smell humidity and cigarette even tough I was in a non-smoking room. The Breakfast was just a ¨grab breakfast¨, small muffins and protein bars with coffee or tea.
Business response:
Dear Nosley, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the condition of the property, odor issues, and breakfast offerings is deeply concerning. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We understand the impact this had on your experience, and we genuinely regret any inconvenience caused. Your satisfaction is our top priority, and we are committed to providing a more comfortable and enjoyable... read more
Never again I had cockroach in my room and I told the front desk and nothing was done and the restroom was clogged up
Business response:
Dear Claudia, We sincerely apologize for the inconvenience you experienced during your stay. Your concerns about the cleanliness of your room and restroom issues are deeply troubling. We understand the impact this had on your stay and sincerely apologize for any discomfort caused. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Dirty The hotel is dirty. The rooms are dirty. Even after house keeping, the place was still dirty. It says “no smoking” but the place smells regularly of pot.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Dirty rooms and smell cigarettes
Business response:
Dear Ana, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Room smells bad. No towels. Avoid it if you can spend a little more. Looks like people lived there
Business response:
Dear Jeraldine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.