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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not enough towels not enough shampoo and soap no breakfast like it’s says in the web page
Business response:
Dear Julia, Thank you for being our guest. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. In response to your comments, we will share your remarks with our concerned team to... read more
Walk in poo They will accept early check-in if you pay for extra day. Toilet overflowed 3 times. No breakfast, coffee pot or shampoo in room so bing your own if needed. No pool!
Business response:
Dear Lisa, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so we regret this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Once again, please accept our ... read more
Room #308 The first room smelled like someone's year old gym socks. I was reassigned to room #308. It only smelled a little when you first entered. The bathroom light was out. The cook top did not work. Hotel advertised toaster and kitchen utensils were available. They were not. Not enough luggage carts, and the ones that were available were in disrepair.
Business response:
Dear Andrea, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host y... read more
Non smoking room smelled very awful, like smoke hard to breath, had a few bugs. White Sheets were covered in black lint. Also looked like bugs. Vending machine card readers did not work. Tried several cards.
Business response:
Dear Derrick, Thank you for choosing us. We apologize for not meeting your expectations and would have been happy to improve your experience while you were here. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed inside the hotel premises. Also, we have informed our housekeeping and pest control team to review the room for further improvement. The inconvenience caused by using the vending machine is deeply regretted and is being ... read more
When we complained about blocked toilet in our room we were made to unblock it ourselves with a pump provided against our detained ID cards. We were promised kitchen utensils only to be told they were not there. Some front office staff were very rude and not helpful at all. Our stay at this facility was terrible and we had to cut short our stay. Can’t recommend this facility to anyone.
Business response:
Good evening, I am sorry to hear your stay wasn't pleasant can you please give me your first and last name to look up your reservation. Do you know who you talked too at the front desk.
Dirty roach infested hotel!! We arrived and the one person at front desk sent us to a room that was filthy dirty, no shower curtain, no bedsheets, and it smelled terrible. We went back to ask if we could change rooms and found out that room was supposed to be out of commission. We were sent to a different room. As we walked in it too had a musty smell BUT THE WORST PART was that as soon as we turned on the lights 2 roaches ran across the desk!! It was absolutely disgusting! Needles to say we walked out, requested our money b... read more
Business response:
Dear Monica, Thank you for choosing us. We sincerely appreciate your observations and have recorded your worries to spread them to the right people to address and fix them. We follow the most rigorous industry standards regarding the cleanliness of our rooms, but the place you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experien... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.