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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, and the whole place had a musty smell. The bed was very uncomfortable.
Business response:
Dear Divesh, Thank you for evaluating your experience with us. Our guests deserve a clean and well-maintained suite and a comfortable bed while staying with us, so we are sorry you did not have a better experience while you were here. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you for staying with us, and we look forward to hosting you ... read more
This was one of my worst experiences ever. The toilet leaked water out of the o-ring. There was no cover plate on the wall power outlet by the AC unit. The countertops were all chipping away. The lady at the front was not very helpful and borderline rude. Went to get breakfast and they had 3 muffins and some granola bars left at 8:00 AM.
Business response:
Dear James, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the experience you expected. We sincerely apologize for how our associate behaved and the maintenance issues you encountered in your suite. Your feedback has been shared with our team to ensure such matters do not affect future guests. Furthermore, we are sorry our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with o... read more
The smell was horrible.
Business response:
Dear Farisleida, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
Eviter cet hôtel. A éviter, hôtel très sale pas de petit déjeuné comme convenu. les chambres ne sont pas faites, pas de personnel. des détritus trainent dans l'hotel et sur le parking les vitres sont salles.
Business response:
Dear PATRICK, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vi... read more
The property was dirty, full of roaches, smelled bad, really bad. Everything was dirty. Customer service was horrible. Never staying there
Business response:
Dear Esther, Thank you for evaluating your stay with us. We aim to provide every guest with clean, comfortable accommodations and attentive service. However, we regret that this was not your impression and apologize for the issues you encountered. Although this does not change your experience, we will share these concerns with our housekeeping and hospitality teams to ensure our future guests receive the excellent service they deserve. We hope you will choose us again next time you revisit our area so we can make it up to yo... read more
Worst
Business response:
Dear Rakesh, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Bas, VERY BAD experience My experience was terrible on this hotel, everything is dirty and smells bad. The breakfast is horrible NOTHING to ear, disgusting. too much noise, people staying there are disgusting and noisy….
Business response:
Dear Ellen, We are disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.