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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend nightmare! Dirty, smelled like dog urine everywhere. Housekeeping never came by. Pool was closed. Loud people cursing in their rooms. Couldn’t find my reservation. Will never stay here again. Horrible
Business response:
Donna, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Ease of checking in but stops there. Bed was clean but holes in the curtains, stains on kitchen counter, marks on every wall..fire alarm went off three times throughout the night, most likely drugged out people. Never ever again
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with u... read more
Crowded pool people brought their own grill to cook took half the pool area. Fire alarm going off 3 time at 4:50am, 5am, 5:10am .
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for the false fire alarm that disturbed your sleep. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This place was horrible. We were told that homeless people use this hotel as refuge, hence the horrible atmosphere that was apparent as soon I walked in. As soon as I entered the room, there was this horrible smell present that smelled like mildew. The rugs were dirty, the sink was leaking, and the tub had chips of paint on the inside. The pool was a complete joke, as there were people there who were not even staying at the hotel. The fire alarm went off in the wee hours of the morning, scaring me and my family. Suffice to s... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Jose, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Sent me to an occupied room. Old food in the brain of sink. No pillow cases no soap no toilet paper. Had to leave in the middle of night . The next room was cooking awful food that lingered Into my room and made me sick.
Business response:
Michelle, thank you for taking the time to post a review. We are truly sorry for the issues you experienced in both of your rooms. We have shared your concern with the housekeeping team to be more diligent with their efforts. Please know, our in-room amenities such as toiletries and bath amenities are kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Will not goodnot visit this location again.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Outside nice, inside shows wear and tear... It looked to me like a homeless guy had gotten inside the building and maybe was living in the hallway, or at least enjoying the air conditioning until maybe he got kicked out. He had nothing but the clothes on his back. I saw him take a seat against the hallway wall, and kill time, when I was carrying stuff from my car, made me want to get inside the room and lock the door. I would not have been surprised if he might have asked me for loose change, or if he could share my room. I ... read more
Business response:
Paul, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No habia habitacion disponible...ya habian rentado la habitacion a otras personas
Business response:
We appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.