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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s okay for a sleeping stop. Has a funny smell.. but staff is kind and helpful
Business response:
Dear Juan, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Breakfast is a joke, mattress causes sore backs. The breakfast is a joke. Packages of oatmeal, granola bars and muffins. That’s it. The man for evening checkin was excellent. He greeted us, provided helpful info and was friendly. The man in the morning had no greeting, no attention, nothing. The mattress was awful, giving us bad back aches the entire next day.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Too much noise from other rooms.
Business response:
Dear Lee, Thank you for taking a moment to share your experience. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the neighboring rooms. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincere... read more
The bathroom didn’t look clean in our room. There was hair on the toilet and sink. The pillow cases had dirt on them. The TV did not work.
Business response:
Dear Rachel, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the city; we are confident you will have a more favorable experience. Sincerely,Hotel Management
Can't complain about the cleanliness. It was excellent, but everything else was bad. Although In all fairness, it's a low budget hotel(it felt like a Motel thought). Even though check-out was at 11:00am, at around 9:00a.m. a lady was knocking room to room really rapidly and loud with some metal object saying repededly "Cleaning's here!!" repeatedly until she reached our room. About 10 minutes later she caim back even with more rudeness yelling "I'm going to call the PD!!". Really? Threatening your guests to call the Police D... read more
Business response:
Dear Mario, Thank you for choosing us and for sharing your comments. It is nice that you were impressed with our cleanliness and appreciated our team. However, we regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually ... read more
Room wasn't ready at check in time. No seating in lobby, they offered for us to sit on a luggage cart. We paid over $200 for the night for Motel 6 quality beds, a dirty room with broken fixtures. Absolutely disgusting. Looks NOTHING like the pictures on the Expedia app. I think Expedia should provide a refund.
Business response:
Dear Nannalee, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitalit... read more
Staff was very unorganized
Business response:
Dear Gino, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.