This profile has been claimed by the business owner or representative.
Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
HORRID HORRIBLE!!! Only ONE person working the ENTIRE HOTEL!!! (However, she was great! She was SUPER apologetic) The family in front of me at the desk left only MINUTES after booking, because after hours of driving with their young son, they walked into a room that was COMPLETELY untouched by house keeping!!! There were toe nail clippings on their floor!!! After thirty minutes of waiting for the poor lady to check me in, I watched this all go down THAT FAST...and to boot...they had already booked the room for a whole month!... read more
Business response:
Trent, we appreciate you for being our guest. It is very disappointing to read that we couldn’t provide you with a stay you had desired. We sincerely apologize for the wait-time issue with your check-in and the cleanliness issue in your room. We are meeting with the concerned staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Close to the highway Booked this hotel as it was close to the highway and we just wanted to stay the night. Check in was no problem. Room / bathroom were not well light and not very clean. Microwave was not very clean. When we showed up for breakfast the next morning, they had coffee and granola bars - not the "continental breakfast" listed on the site. Overall the hotel could use some serious updates. Will not stay here again.
Business response:
Subash, thank you for evaluating your stay with us. Although you liked our convenient location, we are sorry for the issues you experienced and that you were unhappy with our breakfast offerings. Your comment has been shared with our Housekeeping staff to ensure this does not occur again and in regard to breakfast, specifics has also been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will consider giving us another opportunity so that we can provide you wit... read more
Business response:
Peter, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Everything but the kitchen sink and possibly that We check into our room.. clerk is friendly and some what knowledgable about the wifi connection and "breakfast". The room had a stale smell to it.. I get that some people use the room as residence but that should be separate from where actually GUEST stay... the room had bits from a drill still lingering on the floor. A previous guest left a book and party flyer.. we as guest should have a clean room.. we also had hair all over the towels and in tub... I didn't feel comfortab... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
No room servive No room servive when called I stayed ther for 5 nights with no room service
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Disgusting It was so disgusting we left early. It smelled disgusting. The rug was disgusting. Our daughter's family's room had huge cockroach. Rap music late into the night. Even the dog seemed creeped out, and she likes everything! Yuck! Last Extended Stay I ever want to see!
Business response:
We apologize for the noise and cleanliness issues you encountered during your stay. We strive to provide clean and comfortable accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong. Again, we apologize for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Wouldn't Recommend This hotel needs some serious updates. Cable didn't work. Microwave was filthy. Refrigerator was loud. Leaky sink in kitchenette. Never again.
Business response:
Amber, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
Don't get "the cigar room." I got the "cigar" room where someone stayed long term and smoked cigars. The stench was layered by an air freshener. No other rooms. They offered to spray it again but if the smell's not gone after 3 months, I don't think 1 more spray is going to do the trick. A paper "no smoking" sign does not change a room from a smoking room to a non smoking room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Tried to Scam Us Booked a room here for my mother. Said it was a shady area and not a good looking hotel. When she arrived, the desk clerk said there was no record of her reservation and refused to giver her a room, despite having the Hotels.com reservation confirmation in hand. When we later tried to dispute the claim, the hotel told the Hotels.com agent that we had in fact checked in and refused to give us the refund. It wasn't until they pressed that they realized they could not confirm a check in or check out time or wha... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.