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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thomas, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Unfortunately, our associates that stayed at this Extended Stay went home with bed bugs. This is a huge issue as they now need to take precautions so they don't end up with them at their home. If you can help us by getting any time of refund that would be appreciated.
Business response:
Dear Alex, Thank you for sharing your concerns with your review. Please know that we take these concerns very seriously and utilize a professional pest control management company. Please contact the hotel so that we can follow up with you in regards to this. Again, thank you for bringing this to our attention and we look forward to speaking with you to resolve this situation. Sincerely, Hotel Management
Was moved to a different hotel the first night due to overbooking. The second night the room smelled like smoke, in a non-smoking hotel, and there were no other rooms available. The room REAKED of smoke. Got a refund but had nowhere else to stay
Business response:
We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Will not stay here again. The room would be warm in the morning but cold st night. The heater would give out heat but the fan didn’t work. Room was clean. The bed was hard as a rock and my back and shoulders have knots in them.
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Below average The hotel show signs of age and unkept maintenance. The elevator had food on the ground my entire stay. The floors in my particular room showed signs of burn marks and the kitchenette was dingy.
Business response:
Thank you for choosing our hotel and taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Clean but lacking The shower would not work, forcing us to take a bath! I tried to call the front desk to ask for a blow dryer (that should be kept in the room) but the phone didn’t work either. The breakfast was very lacking!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Choose a different hotel. Customer Service is excellent but it was wasted on a dirty hotel. Carpet has not been cleaned in years. Our feet were black walking on it. Toilet leaked when we got there. Bathroom might have been renovated in the past five years. Shower head had leaks as well. The breakfast offered was horrendous. No coffee the first morning just hot water and powdered decaf. The food was half a granola bar. I would not recommend this hotel.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.