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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby had several work fans going as if to dry out water from the carpet. Walls were partially torn out. It was a mess!
Business response:
We are very sorry for the issues you went through due to the on-going construction and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not going to lie, this place was pretty damn dirty. Our sheets had stains on them so we asked to change the sheets and when we removed the pillow cases the pillows themselves were REALLY bad.There were gnarly stains on the duvet. The floor had sticky spots. I'm pretty sure there was poop on the bathroom faucet. Cleanliness is the number one top priority when you're staying in a hotel room that has been utilized by many before you. I will not be staying here again or I will be recommending it to anybody.
Business response:
We apologize that our staff didn’t action your complaint regarding the cleanliness issue at our property which impacted your stay. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
there was food left in the refrigerator. The shower head was on a sliding rod, it didn't stay up, kept sliding down, there is no counter space in the bathroom to put anything, only a small shelf
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with our housekeeping and maintenance department to see where steps were missed so that this doesn't happen again. We hope you will reconsider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Lashing out in Peoria Room seemed to be clean, but when we found false eyelashes on the floor we realized it probably wasn't that clean!
Business response:
Thank you for being our guest. We offer our apologies for the untidiness you noticed in your room. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Bad, bad, bad Dirty, unmade rooms, smoked in rooms, guests allowed to smoke in stairwell. Sketchy area to say the least. Corner transactions product and people. Top 3 worst places in 30yrs of travelling.
the garbage was full, sheets were dirty the hotel was filthy
Business response:
Michaela, we are disappointed to read your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
It was too much not enough space I didn't like it they didn't have any breakfast
Business response:
Perry, thank you for reviewing our hotel. We apologize for the inconveniences you mentioned. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we will share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The bed was hard as a rock. Had to get fresh towels from the front desk since house keeping did not do this.
Business response:
Kelly, thank you for sharing your experience. We are sorry you were unhappy with our hotel policy and regret the discomfort you had with the mattress. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Fourth time stay sucks Ok this was my fourth time time staying with that place and my first time having a bad experience there my bathroom sink was slow draining and only one of the stove eye was working and one of the windows would not close all the way if I come back I would be doing a room check for now on
Business response:
Aubrey, thank you for being loyal to our brand. We are very sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that our future guests never encounter a similar issue. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.