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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross moldy toilet Mold in the toilet in our room was just gross. Not a clean hotel; hallway carpet desperately needed vacuuming. Room wasn’t visibly dirty (other than moldy toilet) but definitely wasn’t fresh and clean as one should expect. Grab & go breakfast was a joke: first morning here the coffee maker was broken so there was lukewarm water with hot cocoa packets, packaged muffins that had to be old, single granola bars, and instant oatmeal packets.
Business response:
Thanks for evaluating your experience at our hotel. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings are discussed with the concerned individuals in an effort to deliver better guests experiences going ahead. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
No one at front desk at check in. Another family along with our family Waited 20 minutes before a staff member showed up. Dialed the desk phone for assistance 3 separate times and no one ever answered. Employee that showed up tried to be helpful but you could tell he did not regularly work the front desk! He attempted to call the Manager twice during our check in process and the manager was not answering their phone. Will not stay here again! We also noticed this happens to other guests when we were going to and from. Ghost ... read more
Business response:
Angela, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Limpio, arreglado, los cuartos estaban bien, solo el desayuno q ofrecen está muy xs
Business response:
Thank you for evaluating your stay. We are pleased you liked your accommodation, but we are sorry you were unhappy with our breakfast offerings. Your feedback has been shared with our brand leaders to determine breakfast new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Lots of weird customers drinking beer/smoking weed out side by the parking lot. Breakfast is a joke. Nothing to drink (no milk, no OJ), no fruits.
Just dirty. Building smells terrible. Breakfast is not a breakfast.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issue you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. We assure you that we have discussed your feedback with our housekeeping team, and we’re taking necessary steps to fix the problems immediately. We will also share your feedback with our brand leaders so they can use it while planning the new breakfast offerings. We hope you will stay with us another time so we can provide y... read more
Spend the extra money and stay at one of the surrounding hotels.
Business response:
We would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
No cot, no ice, no extra pillows, lack of breakfast options.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Don't EVER Stay Here!! It was horrible, run down & absolutely nothing like the photos posted. The place had rats running around in the parking lot. NEVER AGAIN!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.