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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limpio, arreglado, los cuartos estaban bien, solo el desayuno q ofrecen está muy xs
Business response:
Thank you for evaluating your stay. We are pleased you liked your accommodation, but we are sorry you were unhappy with our breakfast offerings. Your feedback has been shared with our brand leaders to determine breakfast new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Lots of weird customers drinking beer/smoking weed out side by the parking lot. Breakfast is a joke. Nothing to drink (no milk, no OJ), no fruits.
Just dirty. Building smells terrible. Breakfast is not a breakfast.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issue you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. We assure you that we have discussed your feedback with our housekeeping team, and we’re taking necessary steps to fix the problems immediately. We will also share your feedback with our brand leaders so they can use it while planning the new breakfast offerings. We hope you will stay with us another time so we can provide y... read more
Spend the extra money and stay at one of the surrounding hotels.
Business response:
We would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
No cot, no ice, no extra pillows, lack of breakfast options.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Don't EVER Stay Here!! It was horrible, run down & absolutely nothing like the photos posted. The place had rats running around in the parking lot. NEVER AGAIN!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
While in a convenient location, this hotel is in terrible disrepair and is NOT clean. When I arrived, the area behind the front desk was covered in laundry, papers piled everywhere, dirty mop leaning against the wall, was a very unappealing first impression. After checking in, I got on the elevator,that was 25% blocked by a luggage cart. and there was trash on the floor, the floor was stained and sticky. I got out on the third floor and found my room. The room itself was okay, the bathroom floor especially under the sink and... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bordering on Seedy. Not clean. Questionable odors ( cooking smells in the hallway). Ended up leaving & staying elsewhere.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.