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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What you'd expect for the price The front desk workers were very rude when checking in. They insisted on reserving room blocks for someone that had called prior instead of checking the guests in front of them in. My room wasn't cleaned yet (this was at 4:30) and j had to wait. The grab and go breakfast was an absolute joke - it was coffee, apples, oranges, and granola bars. The room I was in had 2 beds, one was lower than the other and was stiff as a board. The kitchenette's freezer was leaking water and the coating in the b... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the rooms conditions and service you received is unacceptable. We are very sorry for your experience. I met with the staff, and I will be using your comments as a training tool to ensure we are providing each guest with professional customer service as well as making sure our rooms are cleaned and inspected to our company’s high standards. We continually work to improve our hotel, so I really appreciate you pr... read more
Room problem Booked for a non-smoking room and made sure it was available, however the room was not available at check-in and ended up booked in a smoking room. Disappointed
not what was expected booked a suite for a reason and there was no dished or appliances in the suite. Had to request a coffee pot and dishes and did not know other appliances were available. check in clerk was too busy on the phone to pay attention to us at check in.
Pulled sheets down to go to sleep and there was hair on them. Not head hair....private hair. Disgusting.
Disgusting Got stuck with a smokers room which was disgusting. Told front desk I didn't want a smokers room and she told me it was the only room left
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we were unable to accommodate your request for a non-smoking room. To uphold our companyâs high standards, we will continue to honor room preference requests to the best of our abilities. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
bedbugs We got bedbugs from this motel
Disappointed I have stayed at other Extended Stay hotels and was happy and satisfied but this one was disappointing. The room was half clean the blanket and sheets was stained and dirty. The bathroom was half clean. We had to request for another room. The next room was better but the bed lining was so old looking and the towels was so thin and old. The hotel need to get new and better quality of sheets and towels. And better people doing there housekeeping. Also they need a ice machine in the facility. Never been to a hotel ... read more
Bedbug hotel This hotel does not deserve a star. The only thing good was the night desk keeper. My sister and I got bedbugs from this motel and went to the front desk to complain aND the clerk called the manager and we could hear her yelling her and what's bad is not only did the manager tell us to put our clothes in the dryer and not to enter the new room until our clothes were dry I guess she wanted us standing naked in the hall. To top it off the clerk reached under counter and handed us bedbug spray when my sister pulled... read more
Recommend Staying Elsewhere Extremely slow check in, despite being second in line. Dingy room with an odd, unpleasant smell. Very worn bedspread and incredibly uncomfortable bed that seemed smaller than queen size. Overall, place was kind of a dump - it has declined significantly from a year ago when we stayed there. Will not be back.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that you experienced cleanliness issues and that the amenities were not what you expected. To make sure this doesn't happen again, I am going to make sure all rooms are inspected and thoroughly cleaned. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.